BENGALURU · FULLTIME
Technical Process Specialist
Infosys BPM
Bengaluru · onsite · Posted 6d ago
Sourced from
Undisclosed2–4 yrsfulltimeBengaluru
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Section · 01
About this role
Roles & Responsibilities
Handle inbound phone and chat interactions confidently and collaboratively.
Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
Schedule follow-ups based on purchase intent and agree clear next steps with customers.
Capture Voice of Customer and Voice of Business feedback for continuous improvement.
Technical Requirement
Proven sales orientation, ideally with at least two years of Pre-sales or Tele-sales experience.
Experience with consumer customers preferred, with 3C product experience an advantage.
Native or near-native proficiency in the supported language and strong market cultural awareness.
Strong verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.
Good understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors.
Additional Responsibility
Total Exp - 2-4 Years
Education - Any Graduate
Location - Bangalore/Hyderabad
Shifts - Night Shifts (24/7 - Flexible shifts)
Educational Requirement
Graduate
Preferred Skills
Customer Service
Service Line
BPO Service Line
Technical Requirement
Additional Responsibility
Total Exp - 2-4 Years
Education - Any Graduate
Location - Bangalore/Hyderabad
Shifts - Night Shifts (24/7 - Flexible shifts)
Educational Requirement
Graduate
Preferred Skills
Customer Service
Service Line
BPO Service Line
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Section · 02
Skills
Customer Servicecrmsales toolsCommunication SkillsSalesbpoinboundTechnical Process
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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