Technical Process Specialist
Infosys BPM · Hyderabad · onsite · Posted 40d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles Responsibilities Handle inbound phone and chat interactions confidently and collaboratively.
Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
Schedule follow-ups based on purchase intent and agree clear next steps with customers.
Capture Voice of Customer and Voice of Business feedback for continuous improvement.
Educational RequirementBTech
Service LineBPO COO Office
Educational RequirementBTech
Service LineBPO COO Office
Sourced from naukri
Skills
Customer ServiceSemi VoiceCustomer SupportTechnical SupportCustomer CareDomestic BPOcsaBackendKPOBpo Non VoiceCommunication Skillsbponon voice processback officeinboundvoice processnon voiceTechnical Process
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
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