BENGALURU · FULLTIME
Technical Process Lead
Infosys BPM
Bengaluru · onsite · Posted 13d ago
Sourced from
Undisclosed3–5 yrsfulltimeBengaluru
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Section · 01
About this role
Roles Responsibilities Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for AEM.
Troubleshoot, validate, and report customer-submitted bug reports.
Provide Support Fix to customer for AEM, if changes are trivial.
Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Acts as a customer advocate ensuring all customers' voices are heard.
Liaise with engineering/product management to ensure customers' desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Participate in department team meetings
Assist in special projects and other duties as assigned
Either a Bachelor's or Master's degree in Computer Science
Hands on experiences in JAVA+CMS
Educational RequirementGraduate
Preferred SkillsTechnology->Java->Java - ALL,Technology(IBPO)->Open System->Linux,Technology->Content Management->Opentext CMS
Service LineBPO TSO
Educational RequirementGraduate
Preferred SkillsTechnology->Java->Java - ALL,Technology(IBPO)->Open System->Linux,Technology->Content Management->Opentext CMS
Service LineBPO TSO
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Section · 02
Skills
customer satisfactionopentextCustomer SupportContent ManagementCMSadobe experience managerJavabpoProduct ManagementProduct DevelopmentTechnical ProcessLinux
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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