Technical Process Executive Service Desk Freshers

Hiring Now | Technical Process Executive Service Desk (Freshers) | Infosys BPM | Hyderabad

Kick-Start Your IT Support Career with Infosys BPM!

Are you a fresh graduate passionate about technology, troubleshooting, and customer support? Join Infosys BPM as a Technical Process Executive Service Desk and work with global clients while building a strong foundation in IT service management and technical support.

Position Details

Role: Technical Process Executive Service Desk (Freshers)
Location: Hyderabad
Experience: 01 Year
Qualification: Any Full-Time Graduate (15 years of formal education)
Employment Type: Full-Time
Work Model: 100% Work from Office
Shift: 24x7 Rotational Shifts (US Shifts)

Key Responsibilities

As a Technical Process Executive, you will

Provide support to global clients via calls and email

Troubleshoot technical issues related to:

• VPN
• Drivers
• O365
• Active Directory
• Operating Systems
• Basic Networking
• Microsoft Office and other productivity tools
• Work on ticketing tools
• Analyze technical issues and provide timely, effective resolutions
• Deliver exceptional customer experience and ensure high customer satisfaction

Candidate Requirements

We are looking for candidates who possess:

Excellent verbal and written communication skills

Strong analytical and problem-solving abilities

Ability to independently resolve technical queries

Willingness to work in a 24x7 rotational (US shift) environment

Comfortable work from the Pune office

Non-Negotiable Criteria

Please apply only if you meet the following requirements:

Fluent English communication is mandatory

100% Work From Office (No Remote/Hybrid Option)

Comfortable with Night Shifts and Rotational Shifts

Mandatory 2 Months of Training at Mysore Campus

Why Infosys BPM?

At Infosys BPM, you'll have the opportunity to:

Work with global clients across multiple industries

Be part of a robust technology ecosystem that fosters innovation and growth

Experience a collaborative culture focused on continuous learning

Access career advancement and professional development opportunities

Interested in This Opportunity? Let's Get Started!

If this role excites you and aligns your experience, we'd love to hear from you.

Candidate Profile Details (Required for Screening)

To help us fast-track your application, please share the following details along with your updated resume:

Full Name:
Email Address & Contact Number:
Highest Qualification / Graduation Degree:
Date of Birth:
Post-Graduation Details (If Applicable):
Total Professional Experience:
Relevant Experience in Customer Service / Solution Design:
Current / Most Recent Organization:
Current CTC (Annual):
Expected CTC (Annual):
Notice Period / Earliest Joining Availability:
Current Location:

Send your updated resume along with the above details to:

[email removed]

Take the Next Step in Your Career!

Were excited to connect with passionate professionals who are ready to make an impact and grow their careers with Infosys BPM.

Warm Regards
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
www.infosysbpm.com
Bangalore | Pune | Global Locations

Transforming Talent | Empowering Careers

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