Technical Presales Digital Workplace Services

Location: Chennai / Bangalore

Experience: 8–12 Years

Reporting To: Head – Digital Workplace / Sales Director

Role Summary

We are looking for a Technical Presales Consultant – Digital Workplace Services to drive solutioning and technical engagement for enterprise customers. The role bridges Sales, Solution Architecture, and Delivery, supporting RFP responses, client presentations, and end-to-end workplace transformation solution design.

The ideal candidate should have strong expertise in Service Desk, EUC, ITSM, Modern Workplace, Automation & AI-driven support, along with experience in enterprise managed services solutioning.

Key Responsibilities

• Engage with customers to understand Digital Workplace requirements.
• Design scalable and cost-effective solutions across:

o Global Service Desk (L1/L2/L3)

o End User Computing (EUC)

o ITSM tools (ServiceNow, BMC, Freshservice, etc.)

o Microsoft 365 & Collaboration platforms

o Automation & AI chatbots

• Lead technical workshops and discovery sessions.
• Own technical responses for RFPs/RFIs/RFQs.
• Develop solution architecture, SOW, transition plans, and effort estimation.
• Support pricing models and commercial alignment.
• Deliver client presentations, demos, and solution walkthroughs.
• Provide seamless handover to delivery teams post deal closure.

Required Skills

• Strong knowledge of ITIL-based Service Management.
• Experience in managed services solutioning for 5,000+ user environments.
• Expertise in SLA/KPI modeling and FTE estimation.
• Exposure to global 24x7 delivery models.
• Strong presentation and stakeholder management skills.
• Commercial understanding of fixed-price, T&M, and outcome-based models.

Qualifications

• Bachelor's Degree in Engineering / IT / Computer Science.
• ITIL certification preferred.
• Cloud certifications (Microsoft/AWS/Google) desirable.

• Why Join Us
• Work on enterprise-scale Digital Workplace transformation programs.
• High visibility role influencing large deal closures.
• Opportunity to grow into Solution Architect / Practice Leader roles.