Technical Operations L2
Comviva Technology · Gurugram · onsite · Posted 40d ago
Undisclosed5–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
Issue Resolution Troubleshooting
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
- Perform full root cause analysis to determine the origin of every issue, not just the symptom.
- Troubleshoot networking problems including routing, connectivity, and VPN issues.
- Configure and troubleshoot load balancers (Nginx experience is an advantage).
System Maintenance
- Manage application log backups and routine maintenance activities.
- Apply strong analytical and system-understanding skills to preventive maintenance.
- Use Linux and shell scripting for day-to-day operational tasks and automation.
Escalation Collaboration
- Escalate unresolved issues to the appropriate internal teams (e.g. software developers) with complete context and diagnostic detail.
- Work closely with engineering and operations teams to close out recurring issues.
Documentation
- Document technical knowledge in the form of notes, runbooks, and manuals.
- Maintain and improve the support knowledge base.
Required Skills
Technical - Mandatory
- Hands-on expertise in Linux administration and shell scripting.
- Working experience with MySQL, PostgreSQL, and MongoDB.
- Networking troubleshooting: routing, connectivity, and VPN.
- Load balancer configuration and troubleshooting.
Technical - Good to Have
- Nginx configuration and tuning.
- Monitoring and log analysis tooling.
- Exposure to cloud or containerised environments.
Behavioural
- Strong analytical and problem-solving ability.
- Methodical approach to root cause analysis.
- Clear written and verbal communication for documentation and escalation.
- Ownership and a customer-first mindset.
Qualifications
- Bachelors degree in Computer Science, IT, or a similar field; Masters degree is a plus.
- 5-8 years of experience in a Technical Support Engineer role.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationPostgresqllog analysisdiagnosticnginxRoot Cause AnalysisComputer NetworksLoad BalancerMongoDBMySQLcloudResearchoperationsmaintenanceAdministrationPreventive MaintenanceLinux
About Comviva Technology
Comviva Technology
IT Services & Consulting
2.3k+
employees
1999
27 years old
Gurgaon,Haryana
India
₹11.9L PA avg
Avg at Comviva Technology
About
Comviva is one of the global leader in mobile solutions offering digital VAS, mobile finance and customer management solutions for telecom operators, aimed at both retail and corporate users.
Industries
IT Services & ConsultingInternetTelecom
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