NOIDA · FULLTIME
Technical Operations Executive
Synergy Maritime
Noida · onsite · Posted 27d ago
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Undisclosed2–5 yrsfulltimeNoida
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Section · 01
About this role
Key Responsibilities:
- Investigate and resolve complex ERP application issues escalated by L1 support.
- Perform database analysis and troubleshooting using SQL queries.
- Support ERP integrations, APIs, and data synchronization processes.
- Conduct root cause analysis (RCA) and prepare detailed incident reports.
- Coordinate with development teams for bug resolution and system enhancements.
- Participate in UAT, regression testing, and release validation activities.
- Monitor application performance and proactively identify potential issues.
- Provide technical guidance to users and support teams.
- Ensure adherence to SLA commitments and maintain accurate ticket documentation.
- Interact directly with customers to understand issues, provide updates, and ensure timely resolution.
Required Skills:
- 35 years of experience in ERP application support.
- Strong SQL and database troubleshooting skills.
- Experience with system integrations, APIs, and data validation.
- Knowledge of incident management and problem-solving methodologies.
- Familiarity with ticketing systems and support processes.
- Strong analytical, communication, and customer-facing skills.
Preferred:
- Experience with maritime ERP, vessel management, procurement, crewing, PMS or similar enterprise systems.
- Exposure to cloud platforms and enterprise application architecture.
Sourced from naukri
Section · 02
Skills
Incident ManagementProblem SolvingTechnical Supportsystem integrationstrong analytical skillsRoot Cause AnalysisSupport Processticketing systemsDatabase TroubleshootingSLAL2 Technical SupportSQLAPIData ValidationERP SupportCustomer-facing skills
Section · Company
About Synergy Maritime
Synergy Maritime
Ports & Shipping
1.9k+
employees
2006
20 years old
Singapore
IN
₹7.7L PA avg
Avg at Synergy Maritime
About
Synergy Group provides end-to-end maritime solutions with precisely and expertly tailored services, where great technical expertise create optimal efficiency, productivity and customer experience.
Industries
Ports & Shipping
Employee ratings
10 reviews
4.1/ 5
Culture
3.8
Career growth
2.6
Work-life
3.5
Employees rate it well for
Company Culture41Overall Company41
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