BENGALURU · FULLTIME
Technical Operations Engineer I
Navi Limited
Bengaluru · onsite · Posted 69d ago
About a minute. You'll make an account on the way through.
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Section · 01
About this role
About the Team
Navis Engineering team builds the backbone of our financial products spanning lending, payments, insurance, investments, and debt management. We operate as cross-functional teams that work closely with Product, Data, and Business functions to deliver reliable, high-performance systems at scale. Our engineers focus on solving real-world challenges through scalable architecture, automation, and long-term thinkingensuring every Navi product is built to serve millions efficiently and seamlessly.
About the Role
As a Tech Ops Engineer I, you will own first-level monitoring, triage, and resolution for Platform operations. You will investigate transaction failures, coordinate with vendors and banks, support business teams with queries, and execute operational tasks safely within defined SOPs and SLAs. This role is ideal for engineers who enjoy
problem-solving in production environments, can navigate logs and data confidently, and are motivated to improve operational efficiency through scripting and automation.
What Youll Own
- Monitor system health dashboards and respond to alerts promptly to maintain platform availability.
- Act as first responder for low-to-medium severity incidents and perform initial triage.
- Investigate issues using logs, data queries, and API-level debugging.
- Execute operational workflows (bulk actions, event replays, data corrections) using approved runbooks.
- Escalate high-severity issues with clear diagnostics and context.
- Partner with engineering and business teams to improve incident response and
- support quality.
- Contribute to SOPs, runbooks, and lightweight automation scripts.
What Makes You a Great Fit
- 1-2 years of experience in backend engineering, production support, or tech operations.
- Strong fundamentals in SQL, APIs, and log-based debugging.
- Working knowledge of observability tools (Grafana/Kibana/Loki or equivalent).
- Basic scripting skills in Python or Bash for task automation.
- Strong analytical thinking, attention to detail, and communication skills.
- Ownership mindset and comfort working in on-call or incident-driven environments.
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Section · 02