Technical Operation Executive

Responsibilities

• Training Program Coordination: Manage training schedules and ensure smooth execution.
• Client Communication: Serve as the main point of contact, addressing client concerns and feedback.
• Automation Optimization: Identify and implement automation opportunities within training processes.
• Quality Assurance: Ensure training delivery and content meet company standards.
• Reporting & Analytics: Analyze data on training, automation, and client feedback for continuous improvement.
• Client Retention: Develop strategies to enhance client satisfaction and renewal rates.
• Collaboration: Work with sales, marketing, and product teams to align strategies with business goals.
• Process Improvement: Continuously enhance customer experience and internal processes.
• CRM Management: Optimize, configure, and maintain CRM systems (e.g., Salesforce, HubSpot) and ensure data integrity.
• System Integration & Customization: Collaborate with IT to integrate CRM with other systems and customize features.
• Operational Efficiency: Streamline workflows, implement CRM automation, and generate actionable reports.

Qualifications:

• Education: Bachelor's in Business, Information Systems, or related field.
• Experience: 2-3 years in CRM management or technical operations.
• CRM Expertise: Experience with CRM platforms (Salesforce, HubSpot, Zoho).
• Technical Skills: Proficient in CRM tools, Excel, and data analysis. Familiarity with HTML/CSS or JavaScript is a plus.
• Analytical: Strong ability to analyze CRM data and implement actionable insights.
• Process Improvement: Knowledge of workflow automation and continuous improvement practices.
• Certifications: CRM certifications (Salesforce, HubSpot) are a plus.

Project Management: Experience managing CRM-related projects or process improvement.