Technical Onboarding Manager

Job Summary

Customer Onboarding Leadership Own the end-to-end customer onboarding lifecycle from contract handover through production go-live. Conduct onboarding kickoff meetings. Define onboarding plans, milestones, dependencies, and timelines. Drive onboarding projects to completion while ensuring customer satisfaction. Serve as the primary customer contact during implementation.

Responsibilities

• Own the end-to-end customer onboarding lifecycle from contract handover through production go-live.
• Conduct onboarding kickoff meetings.
• Define onboarding plans, milestones, dependencies, and timelines.
• Drive onboarding projects to completion while ensuring customer satisfaction.
• Serve as the primary customer contact during implementation.
• Coordinate activities across: Customer stakeholders; Site operations teams; SCADA teams; Internal onboarding engineers; Product teams; Development teams; Customer Success teams.
• Ensure all parties remain aligned on project objectives, timelines, and deliverables.
• Manage escalations and remove delivery roadblocks.
• Maintain sufficient technical understanding to: Understand Solar, Wind, BESS, and Hybrid plant architectures; Interpret Single Line Diagrams (SLDs); Understand data acquisition methods including: OPC UA, OPC DA, MQTT, SFTP, APIs, Modbus; Review onboarding approaches and integration plans; Assess onboarding risks and dependencies; Facilitate discussions between customers and technical teams; Ensure technical issues are tracked and resolved appropriately.
• Note: This role is not expected to perform hands-on configuration, coding, protocol setup, or integration activities.
• Governance & Delivery Management: Ensure onboarding activities align with Statements of Work (SOWs). Monitor project progress and delivery risks. Track onboarding KPIs and milestones. Provide regular status reporting to customers and leadership. Ensure documentation and onboarding records are maintained.
• Validation & Handover: Coordinate validation activities between customers and technical teams. Ensure customer acceptance criteria are met. Obtain customer sign-off. Manage transition to Customer Success and Support teams. Notify Finance and commercial teams upon onboarding completion for billing activation.

Requirements

• 10+ years in renewable energy operations, customer onboarding, implementation management, project delivery, customer success, or related functions.
• Experience working with: Solar PV plants; Wind farms; Battery Energy Storage Systems (BESS); Hybrid energy systems.
• Experience managing SaaS, SCADA, Industrial IoT, or enterprise software deployments.
• Experience managing customer-facing implementation projects.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.