Technical Lead

🚀 Join Our Team as a Tech Lead at Helo.ai by VivaConnect 📍 Location: Mumbai, India 📅 Working Days: Monday to Friday 🏢 Work Mode: Work from Office 🌐 About Helo.ai At Helo.ai by VivaConnect, we enable businesses to connect with their customers through powerful engagement channels. • SMS, WhatsApp, RCS, Voice, and Contact Centre solutions • 25+ years of industry expertise • 30+ billion engagements handled annually • Partnerships with Meta, Google, and leading telecom operators We power communication infrastructure for businesses that require scale, reliability, and seamless customer engagement. 🌟 Why Build Your Career With Us • Work on enterprise-scale platforms supporting billions of real-time communications • Collaborate with engineering, product, and business teams • Contribute to building scalable and high-performance communication platforms • Gain exposure to distributed systems, messaging platforms, and cloud-native architectures 🌍 Discover More About Helo.ai • Website: https://helo.ai/ • LinkedIn: https://www.linkedin.com/company/sayheloai/posts/?feedView\=all • Instagram: lifeathelo.ai 💼 The Role You’ll Play As a Tech Lead – Full Stack Development, you will lead the architecture, development, and delivery of modern web applications while guiding engineering teams and driving technical decisions. Your role will focus on: • Leading full-stack architecture and development across backend and frontend systems • Driving engineering best practices and maintaining high code quality • Collaborating with product, DevOps, and business teams to deliver scalable solutions • Mentoring developers and ensuring strong technical execution across projects In addition to the responsibilities listed below, you should be open to taking up any additional tasks related to this role that support smoother operations, improved efficiency, and effective platform development across teams. 🧩 What You’ll Be Driving 🔹Technical Leadership & Architecture • Own end-to-end architecture for full-stack applications across backend, frontend, and infrastructure layers • Make key technical decisions around scalability, performance, security, and maintainability • Review code and enforce engineering best practices 🔹Back-End Development • Design and develop scalable APIs using Node.js or Python • Build secure and reliable services for high-throughput applications • Ensure maintainable and testable code following modern software design principles 🔹Front-End Development • Lead development of responsive user interfaces using ReactJS or AngularJS • Collaborate with product and UX teams to deliver intuitive user experiences • Ensure frontend performance, accessibility, and cross-browser compatibility 🔹Requirement Gathering & Execution • Work with product, business, and stakeholders to translate requirements into technical solutions • Break down complex problems into executable development plans 🔹Team Leadership & Collaboration • Mentor junior and mid-level developers through code reviews and technical discussions • Promote engineering standards, ownership, and continuous improvement • Maintain clear communication and alignment across teams 🔹Compliance, Risk & Reliability • Ensure systems follow security, compliance, and regulatory requirements • Build resilient systems with strong monitoring and failure-handling mechanisms 🔹Documentation & Process • Maintain architecture diagrams and technical documentation • Contribute to improvements in engineering processes, CI/CD pipelines, and deployment workflows 🧠 Knowledge & Expertise We Value Technical Capability Core Experience • 7–8+ years of experience in full-stack development with strong production exposure • Experience working in Tech Lead or Senior Engineer roles Back-End Expertise • Strong experience with Node.js and/or Python • Experience designing REST APIs and scalable backend systems • Understanding of object-oriented programming and system design principles Front-End Expertise • Proficiency in HTML, CSS, SASS, and responsive design • Experience with ReactJS (preferred) or AngularJS • Experience building performance-optimized user interfaces Production & DevOps Awareness • Experience managing production systems • Understanding of scalability, caching, queues, and performance tuning • Familiarity with CI/CD, containerization, and cloud environments Databases & Messaging • Experience with MongoDB and MySQL • Working knowledge of RabbitMQ and Redis Bonus / Good-to-Have • Exposure to PHP or .NET • Experience with CPaaS, messaging platforms, or high-throughput systems Professional Strengths • Strong technical decision-making ability • Effective collaboration with engineering and cross-functional teams • Leadership and mentoring capabilities • Ability to manage complex engineering challenges 🛠 Platforms & Technologies Backend: NodeJS, Python Frontend: ReactJS, AngularJS Frameworks: Django, Django REST Framework Databases: MongoDB, MySQL Servers & Infrastructure: RabbitMQ, Redis, Nginx, Apache Tools & Platforms: Docker, AWS, Kannel SMS Gateway 🎓 Education & Experience • 7–8+ years of experience in full-stack development • Experience in Tech Lead or Senior Engineer roles 📊 Indicators of Success • Scalable and high-performing full-stack systems • Strong engineering standards and code quality across teams • Efficient collaboration between engineering, product, and business teams • Successful delivery of enterprise-grade applications 📈 Performance & Growth The role follows defined KPIs and KRAs to ensure clarity in responsibilities, support performance tracking, and enable recognition for contributions made toward organizational goals. 🌍 Equal Opportunity Employer At Helo.ai, we celebrate diversity and are committed to building an inclusive and collaborative environment for all employees.