HYDERABAD · FULLTIME
Technical Lead
LTM
Hyderabad · onsite · Posted 13d ago
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Section · 01
About this role
Windows Performancce: Technical Lead
Night Shift Only
Prerequisites
o 5+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.
o Only Night shifts
o Excellent Communication Skills ( MANDATORY)
Soft Skills
o Leadership - handle technically challenging and politically sensitive customer situations
o Strong communications skills Excellent spoken and written English communication.
o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
o Demonstrable troubleshooting skills
o Cross-team collaboration
Technical Skills
Performance (PERF):
o Core experience on Windows Performance
o Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS
o Excellent knowledge on Windows components (Bios, Registry’s, CPU, Memory, DNS, DHCP etc)
o Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)
o Good knowledge on User Mode & Kernel Mode in Windows Environment
o Excellent knowledge of Registry keys in Windows Environment
o Ability to troubleshoot No boot issues in production Environment
o Excellent knowledge in Analyzing & Configuring Memory Dumps
o Good knowledge on Windows Operating System Architecture
o Should be good in troubleshooting Windows issues via CMD
o Good knowledge on Sys Internal Tools from troubleshooting standpoint
o Good knowledge of different Virtualization platforms (VMWare, Hyper-V, Citrix)
o Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform
o Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools
Job Description
o Perform Troubleshooting on Windows Performance issues
o Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware)
o Perform multi-tasking and handle High Volume and Complex cases
o Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers
o Do self-learning on various Performance troubleshooting topics, publish white papers
o Utilize Communication and technical skills to attain customer satisfaction
o Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution
o Work in Night shifts ( 6 PM login and 9 PM login )
Mandatory Points: -
• Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware
• Look for 7 to 10 exp in Server Administration
• Communication round is must
Note:- Please ensure that candidates have experience with L2 and L3 support.
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Section · 02