Technical Lead

Cloud Automation Engineer

Why should you choose us

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry's pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com.

Building on the technology Rakuten used to launch Japan's newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let's build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Job Summary:

We are seeking a highly motivated Cloud Automation Engineer to design, develop, and maintain automation frameworks across cloud-native infrastructure and Kubernetes platforms. The ideal candidate will drive Infrastructure-as-Code (IaC), CI/CD automation, Kubernetes lifecycle automation, observability integrations, and cloud platform provisioning while improving operational efficiency and reliability.

Mandatory Skills:

1.  Kubernetes Administration and Automation
2.  Helm, GitOps (ArgoCD/Flux)
3.  Terraform (modules, state management, workspaces, backends)
4.  Ansible & AWX/Ansible Tower
5.  Python and Bash Scripting
6.  CI/CD Platforms (Jenkins, GitLab CI/CD, GitHub Actions)
7.  Prometheus & Grafana Integration
8.  Istio Service Mesh
9.  Linux Administration
10.  Cloud Platforms (AWS/Azure/GCP)
11.  Containerization & Cloud Native Technologies

Roles & Responsibilities:

1.  Design and implement Kubernetes automation solutions using Helm, Operators, and GitOps methodologies.
2.  Develop Infrastructure-as-Code solutions using Terraform and Ansible.
3.  Create automation frameworks for provisioning, configuration management, upgrades, and patching.
4.  Build and maintain CI/CD pipelines using Jenkins, GitLab CI/CD, and GitHub Actions.
5.  Automate Istio service mesh deployments, traffic management, and policy enforcement.
6.  Integrate monitoring and alerting platforms into automated remediation workflows.
7.  Develop Python and Bash scripts for operational automation and platform management.
8.  Implement automated deployment, rollback, scaling, and disaster recovery workflows.
9.  Collaborate with Cloud Engineering, DevOps, QA, and Product teams for end-to-end platform automation.
10.  Drive continuous improvement initiatives to enhance platform reliability and operational efficiency.

Job Requirement:

1.  Bachelor's degree in Computer Science, Information Technology, or related discipline.
2.  5+ years of experience in Cloud, DevOps, or Automation Engineering.
3.  Strong hands-on experience with Kubernetes, Helm, Terraform, and Ansible.
4.  Extensive scripting experience using Python and Bash.
5.  Experience implementing GitOps workflows using ArgoCD or Flux.
6.  Working knowledge of Istio Service Mesh and observability tools.
7.  Experience with AWS, Azure, or GCP platforms.
8.  Understanding of CI/CD best practices and Infrastructure Automation.
9.  Strong troubleshooting and problem-solving skills.
10.  Excellent communication and collaboration abilities.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.