Technical Lead

Technical Lead

GVK Emergency Management and Research Institute (GVK EMRI) is seeking a Technical Lead to serve as the primary point of technical escalation and resolution throughout the Dial 112 project lifecycle. Based in Hyderabad, Telangana, this critical role involves leading the implementation, maintenance, and support of all IT infrastructure, applications, and tools, ensuring system uptime, efficiency, and strict adherence to SLAs.

Role & Responsibilities:

• Serve as the primary point of technical escalation and resolution throughout the Dial 112 project lifecycle.
• Lead implementation, maintenance, and support of all IT infrastructure, applications, and tools used in Dial 112 operations.
• Prepare and submit detailed technical documentation including SRS (Software Requirements Specification), FRS (Functional Requirements Specification), Solution Implementation Plans, Customization Reports, and Integration Plans.
• Ensure all IT systems and services meet the defined SLAs (Service Level Agreements) as per the RFP (Request for Proposal) requirements.
• Provide ongoing technical support to operational and administrative teams, including troubleshooting and issue resolution.
• Monitor performance of technical systems and recommend improvements to ensure system uptime and efficiency.
• Coordinate with vendors and internal teams for smooth deployment and upgrades of IT solutions.
• Maintain accurate and updated technical documentation and configuration records.