Technical Lead

Job Summary

With Sound business/functional knowledge on trading and commodity side needed 6+ years overall

Familiarity with standard support processes such as incident and issue management

Experience of working in a high volume time critical environment.

Strong Technical Knowledge on SQL Server or Oracle Able to interact with the customer on day to day issues and send reports on daily basis

Should be able to communicate with Business Users and other stakeholders whenever needed

Responsibilities

With Sound business/functional knowledge on trading and commodity side needed 6+ years overall

Familiarity with standard support processes such as incident and issue management

Experience of working in a high volume time critical environment.

Strong Technical Knowledge on SQL Server or Oracle Able to interact with the customer on day to day issues and send reports on daily basis

Should be able to communicate with Business Users and other stakeholders whenever needed

Experienced in Handling Production Issues and provide Bug Fix/ Solution in Production

Providing Second and Third line support for user issues

Ensuring production systems are fully operational and provide quick work around and solution

Must be able to speak fluently in English

Strong verbal and written communication both with business users and

internal IT teams.

Experience in preparing analysing and presenting reports

Should have knowledge in ITIL

Good to have Oracle Fusion/ERP functional knowledge experience