Technical Lead

Manage all types of operation deliverables – Failed/Pending orders,incidents,SR , Email requests etc in CRM tower. Analyze the issues and provide workaround solutions for quick fix and identify any system bug and raise Problem Ticket with L3/AD team for root fix. Participate in discussion with other stakeholders (Design,Development,QA) to understand and do thorough impact analysys and functional changes planned for the system. Develop training materials and provide KT and support as needed for any new functionality added as part of project release/changes. Coordinate with other tower leads regularly to identify and resolve if any system bottlenecks together. Oversee operations team schedules and coordinate with the Project Manager for project release support. Skills: Experience with Siebel CRM Operations in telecom domain, Oracle Database, Unix, SQL, and PL/SQL Excellent communication and interpersonal skills Must be a good team player Strong problem-solving and troubleshooting abilities Ability to work independently and collaboratively in a team environment. Good to Have : Oracle Siebel CRM certifications are a plus. Skills: Oracle Siebel Functional -Customer Order Management Experience Required: 4-6