Technical Lead - Technical Operations
Comviva Technology · Gurugram · onsite · Posted 40d ago
Undisclosed6–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
- Monitor, troubleshoot, and provide L2 support for Value Added Services (VAS) platforms, primarily SMSC and USSD.
- Manage production incidents, perform impact assessment, lead incident bridge calls, and ensure timely resolution within defined SLAs.
- Conduct Root Cause Analysis (RCA) for critical incidents and drive preventive and corrective actions.
- Perform system administration and troubleshooting on Linux servers.
- Develop and execute basic to intermediate automation scripts using Python, Bash, or PowerShell to improve operational efficiency.
- Execute basic database administration and troubleshooting activities on MySQL and Oracle databases.
- Monitor application health, system performance, and service availability while proactively identifying potential risks.
- Collaborate with Engineering, Product, and Customer Support teams for issue resolution, deployments, and change management activities.
- Support software upgrades, patch deployments, and production releases while ensuring minimal business impact.
- Maintain operational documentation, incident reports, and knowledge base articles.
- Ensure adherence to ITIL processes, operational governance, and customer SLAs.
- Demonstrate a basic understanding of GSM network elements and their interaction with telecom applications.
- Possess working knowledge of Operating System Virtualization concepts to support virtualized environments.
Required Skills
Technical Skills
- VAS Platforms: SMSC, USSD
- Operating Systems: Linux
- Incident Management: Incident handling, Root Cause Analysis (RCA), Production support
- Scripting: Python, Bash, PowerShell (Basic to Intermediate)
- Databases: MySQL, Oracle (Basic to Intermediate)
- Telecom: Basic knowledge of GSM architecture and network elements
- Virtualization: Basic understanding of OS virtualization technologies
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationL2 SupportBashIncident ManagementCustomer SupportDatabase Administrationitil processesgsmoperating systemChange ManagementImpact AssessmentIncident HandlingMySQLArchitectureAdministrationLinux
About Comviva Technology
Comviva Technology
IT Services & Consulting
2.3k+
employees
1999
27 years old
Gurgaon,Haryana
India
₹11.9L PA avg
Avg at Comviva Technology
About
Comviva is one of the global leader in mobile solutions offering digital VAS, mobile finance and customer management solutions for telecom operators, aimed at both retail and corporate users.
Industries
IT Services & ConsultingInternetTelecom
Employee ratings
10 reviews
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1.3
Career growth
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