TECHNICAL LEAD - Salesforce

Job Title: Predictive CRM AI Analyst

Location: Bangalore/ Pune/ Chennai/ Hyderabad/ Noida

Department: IT Global Commercial Development

Years of Experience: 8+ years

Job Summary: We are seeking an experienced Predictive CRM AI Analyst to lead the design, deployment, and governance of predictive intelligence by building data-driven scores, models, and decision logic that power sales and medical workflows. The analyst will work closely with internal IT, vendor, and business teams, owning predictive intelligence within LSC (e.g., next best HCP, next best message), ensuring models are accurate, compliant, and seamlessly embedded into business workflows.

Responsibilities:

• Own predictive intelligence within LSC to support business use cases (e.g., next best HCP, next best message).
• Define and maintain predictive scores, rules, and thresholds used across sales, marketing, and medical workflows.
• Leverage Data Cloud insights, historical CRM data, and external data to build predictive intelligence.
• Collaborate with business teams to identify high-impact predictive use cases.
• Work with CRM and AI teams to embed predictions into workflows (task suggestions, alerts, dashboards).
• Monitor model performance, accuracy, and business impact over time.
• Ensure predictive logic complies with all internal compliance standards, medical/legal requirements, and data privacy regulations.
• Support continuous improvement of models based on outcomes and feedback.
• Partner with Salesforce and System Integrators on advanced predictive capabilities and roadmap features.
• Provide guidance on Salesforce platform best practices across functional design and feedback.

Mandatory Skills:

• 3-5+ years of experience in data science or advanced analytics, preferably within the Salesforce ecosystem.
• Experience with predictive modeling, scoring, and decision engines.
• Familiarity with Sales cloud, Cloud Storage, or CRM Analytics.
• Ability to translate business problems into data-driven decision logic.
• Strong quantitative analysis, communication skills, and TA-Stakeholder management skills.

Preferred Skills:

• Experience in regulated industries (pharma/life sciences) preferred.
• Salesforce consultant and Agent force experience are a plus (Salesforce Certified Platform Administrator, Salesforce1, Salesforce consultant). We invite qualified candidates to apply and join our team in driving innovative predictive solutions that enhance business outcomes.