TECHNICAL LEAD - Salesforce

Looking for an experienced Salesforce Technical Lead with expertise in Service Cloud, Agentforce AI to lead the implementation of AI-powered customer service solutions and drive end-to-end technical delivery.

• Design and implement Salesforce Service Cloud solutions, including Case Management, Omni-Channel, and Skills-Based Routing.
• Build and deploy Agentforce AI Agents and Voice Bots for case creation, customer verification, call summarization, and service automation.
• Implement Einstein AI features such as Case Classification, AI Summaries, Reply Recommendations, Copilot, and Next Best Action.
• Develop and maintain Experience Cloud (LWR) customer portals for self-service and case tracking.
• Integrate Salesforce with SharePoint, Confluence, Jira, and REST APIs.
• Lead development using Apex, LWC, Flows, and Salesforce APIs.
• Perform code reviews, manage CI/CD pipelines (Git/Copado), and ensure security and best practices.
• Mentor team members and support Agile delivery.

• Salesforce Service Cloud
• Agentforce AI / Agent Studio
• Experience Cloud (LWR)
• Apex, LWC, Flows
• REST API Integrations
• Einstein AI for Service
• Git, Copado, Jira
• Agile/Scrum Methodologies

• Salesforce Service Cloud Consultant

• Salesforce AI Specialist / AI Associate