Technical Lead-Power Apps and Power Automate
Gigmo Solutions · Remote · remote · Posted 29d ago
About a minute. You'll make an account on the way through.
About this role
Responsibilities
Power Apps
- Canvas and model-driven app issues: formula and expression errors, delegation warnings, control behaviour, performance and load time.
- Data source and connector problems: connection authentication, refresh failures, connector limits and throttling.
- Dataverse issues: table and column configuration, relationships, security roles, row level permissions, business rules.
- Environment and ALM topics: solution import failures, managed versus unmanaged behaviour, environment variables, deployment errors.
- Licensing and entitlement questions, including premium connector requirements.
- Cloud flow failures: trigger conditions not firing, run history errors, expression and dynamic content issues, loops and concurrency.
- Desktop flow and RPA issues: machine registration, unattended run failures, credential and gateway problems.
- Approvals, scheduled flows, and integration with Teams, SharePoint, Outlook and Dataverse.
- Throttling, API limits, retry policy and performance tuning.
- DLP policy blocks and governance related failures.
- Reproduce reported issues in your own environment before concluding.
- Write clear, accurate case notes and customer-facing updates.
- Escalate correctly and with complete evidence when a case exceeds your scope.
- Contribute reusable solutions to the knowledge base.
- Meet response time, resolution quality and customer satisfaction standards on every case.
- Ensure the team follows defined technical and support processes.
- Lead and manage the technical team handling Power Apps and Power Automate cases.
- Provide technical guidance and support to team members on complex issues and escalations.
- Review technical resolutions and ensure quality, accuracy and adherence to support standards.
- Mentor and guide team members to improve troubleshooting and technical capabilities.
- Take ownership of complex technical issues and provide appropriate solutions or escalations.
- Coordinate with relevant stakeholders to ensure timely resolution of critical issues.
Essentials
- 2+ years experience in a Team Lead role with proven team-handling experience.
- Demonstrable hands-on experience building and supporting Power Apps (canvas and model-driven) and Power Automate flows in a real working environment.
- Working knowledge of Dataverse, connectors, environments and Power Platform security concepts.
- Ability to troubleshoot from error messages, run history and logs rather than by trial and error.
- Strong written English. You will be writing directly to customers.
- Strong leadership, communication and team management skills.
- Reliable high-speed internet, a working machine, and a quiet place to work through your shift.
- Willingness to work in rotational shifts and within the clients security and data handling requirements.
- Microsoft certification: PL-100, PL-200, PL-400 or PL-600.
- Experience in a customer-facing support or service desk environment with SLAs.
- Exposure to Power BI, Azure, SharePoint or Dynamics 365.
- Experience handling technical escalations and mentoring technical teams.
- Additional language capability beyond English.
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Gigmo Solutions
Gigmo Solutions
IT Services & Consulting
125
employees
2018
8 years old
Wilmington, North Carolina
United States
₹7L PA avg
Avg at Gigmo Solutions
About
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence.
Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform.
Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
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Culture
2.4
Career growth
2.2
Work-life
2.9
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