TECHNICAL LEAD - Java

Support engineers in troubleshooting complex technical issues and ensuring effective root cause analysis.
Stay informed about relevant technologies and industry best practices to continuously enhance team capabilities.
Communication & Stakeholder Management:
Communicate clearly and effectively with internal teams, customers, and senior management.
Provide regular status updates on incidents, support performance, and ongoing improvement initiatives.
Ensure effective communication in English, adapting language for technical and non-technical stakeholders.
Key Capabilities:
Strong leadership and people management skills with a focus on team development.
In-depth knowledge of ITIL processes and best practices.
Ability to manage high-pressure situations during major incidents.
Analytical mindset with a focus on process improvement and efficiency.
Excellent verbal and written communication skills in English.
Technical acumen to support troubleshooting and collaborate with technical experts.
Qualifications:
3+ years of experience in technical support leadership roles within a SaaS or technology environment.
ITIL certification or similar qualifications.
Proven track record in managing major incidents and team performance.
Experience with tools such as JIRA, Zendesk, or equivalent platforms.
Familiarity with cloud platforms like AWS, Azure, or Google Cloud.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.