Technical Lead - AI Automation Systems (Remote, China)

BJAK is using AI, automation and backend systems to improve end-to-end insurance operations. The work includes customer data flows, insurer approvals, document requests, policy issuance, endorsements and claims follow-ups.

We're looking for talented Technical Lead / Lead Software Engineers based in China to design and build scalable AI-powered automation systems for insurance workflows, including policy issuance, claims processing, approvals, document handling and system integrations.

This is a fully remote position where you'll collaborate closely with our Malaysia-based engineering, product and operations teams to deliver end-to-end automation systems with high reliability and operational impact.

THE MISSION

Lead engineering efforts that transform manual, fragmented insurance processes into scalable, reliable and fully automated systems powered by AI and backend workflow logic.

WHAT YOU’LL OWN

• Lead delivery of AI-driven workflow automation and backend system initiatives end-to-end.

• Translate complex operational and business problems into clear system designs and engineering execution plans.

• Design backend architectures and workflow systems for multi-step insurance processes.

• Define and implement system logic for approvals, state transitions, document flows and policy lifecycle automation.

• Review architecture, code and implementation quality to ensure correctness, scalability and reliability.

• Mentor engineers and raise overall engineering standards, system thinking and delivery quality.

• Work closely with product, operations, QA and DevOps to deliver complete, production-ready systems.

• Improve system stability through monitoring, debugging, root cause analysis and production issue resolution.

• Ensure high-quality releases with strong operational awareness and minimal production risk.

WHAT WE'RE LOOKING FOR

• Strong software engineering experience building production systems at scale.

• Proven experience leading technical delivery of backend or full-stack systems.

• Ability to break down complex operational workflows into system design and implementation plans.

• Strong understanding of backend architecture, APIs, and distributed or workflow-based systems.

• Hands-on engineering mindset with ability to still contribute to code and technical implementation.

• Strong judgment on system design trade-offs, complexity and delivery risk.

• Experience working with cross-functional teams including product and operations.

• Strong communication skills and ability to align technical and non-technical stakeholders.

• Calm under pressure when handling production incidents or tight delivery timelines.

• High ownership mindset with strong follow-through from design to production.

BONUS POINTS

• Experience building workflow automation systems, SaaS platforms or enterprise backend systems.

• Experience with event-driven architectures or state machine-based systems.

• Experience with AI/ML-enabled workflow or decision automation systems.

• Knowledge of Node.js, Python, Java or similar backend technologies.

• Experience with cloud infrastructure, CI/CD pipelines and production monitoring systems.

• Familiarity with observability tools (logging, metrics, tracing).

• Experience scaling systems in fast-growing or high-transaction environments.

• Contributions to system architecture decisions in previous roles.

THE KIND OF BUILDER WE WANT

• Thinks clearly about how business processes map into system architecture.

• Hands-on technical leader who engages deeply with code and system design.

• Stable, structured and dependable under pressure.

• Focused on real-world operational outcomes, not theoretical engineering.

• Honest about risks, trade-offs and system limitations.

• Actively drives root cause fixes and long-term system reliability improvements.

• Builds systems that engineers, operations and product teams can trust.

THIS ROLE IS NOT FOR

• People who only want to delegate without hands-on involvement.

• Engineers who avoid production issues or debugging responsibility.

• Candidates who cannot clearly explain technical trade-offs.

• People who ignore operational impact or real-world system behavior.

• Individuals who talk like leaders but do not drive delivery.

SUCCESS IN THIS ROLE

You'll be successful if you can:

• Deliver robust automation systems that replace manual workflows end-to-end.

• Improve system reliability and reduce recurring operational issues.

• Raise engineering quality and execution standards across the team.

• Help engineers become more effective through guidance and system clarity.

• Build strong trust with product and operations through consistent delivery.

WHY JOIN BJAK

• Build Core Automation Systems – Own AI-driven workflow infrastructure powering insurance operations.

• High-Impact Engineering – Solve complex real-world system and workflow problems at scale.

• Global Engineering Team – Work with experienced engineers across multiple countries.

• Fully Remote – Work remotely from China while collaborating with our Malaysia-based teams.

• International Exposure – Build systems used across Southeast Asia markets.

• Learning & Development Budget – Support for continuous technical growth and development.

• High Ownership Environment – Significant autonomy over architecture and delivery decisions.

• Modern Engineering Culture – Focus on quality, iteration and operational excellence.

• Competitive Compensation – Attractive salary package based on experience and leadership impact.

INTERVIEW PROCESS

We assess technical depth, system design ability, leadership mindset and execution strength. The process usually includes application review, two interviews and a technical discussion or practical system design task.