Technical Head

Position Head Technical Head

Industry Power Cables Manufacturing

Department Quality Assurance/ Quality Control

Reporting To Director’s

Location – Bagru Plant

Job Purpose

The Technical Head is responsible for establishing, implementing, and continuously improving the company’s quality assurance and quality control systems to ensure that all raw materials, in-process products, and finished power cables meet applicable customer specifications, national international standards, regulatory requirements, and internal quality benchmarks. The role ensures product reliability, process consistency, compliance, testing accuracy, customer satisfaction, and continual quality improvement across the manufacturing value chain.

Key Responsibilities

1. Quality Leadership and Strategy

Lead the entire QAQC function for the power cable manufacturing plant.

Develop and implement the company’s quality strategy aligned with business objectives.

Establish quality goals, systems, policies, procedures, and control plans for all manufacturing stages.

Promote a strong quality culture across production, engineering, maintenance, stores, and supply chain teams.

Drive continuous improvement initiatives to reduce defects, rework, rejection, and customer complaints.

2. Quality Assurance System Management

Develop, maintain, and improve Quality Management Systems in line with applicable standards such as ISO 9001, ISO 14001, ISO 45001, and industry-specific cable standards.

Ensure compliance with relevant product standards such as IEC, BS, ASTM, IS, UL, VDE, customer specifications, and utility approval requirements.

Approve quality manuals, SOPs, work instructions, inspection methods, quality plans, and process control documents.

Ensure traceability systems are maintained for raw materials, in-process lots, and finished goods.

3. Incoming, In-Process, and Final Quality Control

Oversee inspection and testing of incoming raw materials such as copper aluminium conductor, XLPEPVC compounds, semiconducting compounds, armouring materials, fillers, tapes, and drums.

Ensure stage-wise quality checks during wire drawing, stranding, conductor formation, insulation, curing, screening, laying-up, armouring, sheathing, printing, and packing.

Supervise final inspection and routine, sample, type, and special tests of finished cables.

Ensure only conforming products are released for dispatch.

4. Testing Laboratory Management

Lead operation and control of electrical, mechanical, physical, chemical, and fire-performance testing laboratories.

Ensure calibration, maintenance, verification, and certification of test equipment and measuring instruments.

Review and approve test reports, lab records, certificates of conformity, and customer quality documentation.

Ensure laboratory compliance with relevant safety and technical standards.

Coordinate external lab testing, third-party inspection, and certification activities when required.

5. Process Control and Improvement

Monitor process capability and critical quality parameters across manufacturing operations.

Analyse process deviations, product failures, and recurring defects using structured problem-solving tools.

Lead root cause analysis and corrective preventive action programs for quality issues.

Work closely with production and engineering teams to improve process stability, yield, and product performance.

Initiate quality improvement projects for scrap reduction, first-pass yield enhancement, and cost of poor quality reduction.

6. Customer Quality and Complaint Handling

Address customer complaints, field failures, and non-conformance reports in a timely and professional manner.

Lead complaint investigation, failure analysis, and corrective action closure.

Interface with customers, consultants, utilities, and third-party inspectors on quality-related matters.

Support technical clarification meetings, product approvals, factory audits, and pre-dispatch inspections.

Ensure effective documentation and trend analysis of customer quality feedback.

7. Supplier Quality Management

Establish supplier quality requirements and incoming acceptance criteria.

Evaluate and monitor supplier quality performance for critical materials and components.

Conduct supplier audits and support vendor development initiatives.

Coordinate with procurement and stores for disposition of non-conforming incoming materials.

Ensure supplier corrective actions are implemented and verified.

8. Audit, Compliance, and Documentation

Plan and conduct internal quality audits and support external audits by customers, certification bodies, and regulatory agencies.

Ensure timely closure of audit findings and non-conformities.

Maintain complete documentation for test records, inspection reports, CAPA, calibration records, certificates, and quality dashboards.

Ensure compliance with statutory, regulatory, product certification, and customer-specific requirements.

9. Team Management and Capability Building

Lead, mentor, and develop QAQC engineers, inspectors, lab technicians, and quality executives.

Define departmental KPIs and evaluate team performance.

Identify training needs and conduct regular skill development programs in testing, standards, defect analysis, and quality systems.

Build cross-functional collaboration with manufacturing, R&D, maintenance, SCM, and sales teams.

10. Reporting and Management Review

Prepare and present periodic quality reports to top management.

Track KPIs such as rejection rates, rework, customer complaints, on-time CAPA closure, process capability, and audit scores.

Participate in management review meetings and recommend improvement actions.

Provide quality input for new product development, qualification, and process changes.

Key Result Areas (KRAs)

The role holder will typically be measured on

Reduction in internal rejection and rework

Reduction in customer complaints and field failures

First-pass yield improvement

Compliance with cable standards and customer specifications

Audit performance and closure of NCRs

Calibration and laboratory accuracy compliance

Supplier quality improvement

Cost of poor quality reduction

On-time release of test reports and quality documentation

Team capability and quality system maturity

Key Performance Indicators (KPIs)

Some typical KPIs for this role include

Internal rejection percentage

Customer complaint rate

Rework scrap cost as a percentage of production

First-pass yield

CAPA closure turnaround time

Audit non-conformity closure rate

Supplier rejection rate

Calibration compliance percentage

On-time inspection and testing completion

Product conformity rate versus applicable standards

Educational Qualification

Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering, Polymer Engineering, Industrial Engineering, or related field.

Master’s Degree preferred.

Certifications in Quality Management, Six Sigma, Lean Manufacturing, ISO Lead Auditor, or related quality disciplines will be an advantage.

Experience Required

12–18 years of experience in quality assurance quality control in cable manufacturing, electrical manufacturing, or related process industry.

At least 5–8 years in a managerial or leadership role.

Strong experience in power cables, control cables, instrumentation cables, LTHTEHV cable manufacturing, depending on company product range.

Hands-on exposure to cable testing, manufacturing processes, quality systems, and customer supplier audits.

Technical Competencies

The ideal candidate should have strong knowledge of Power cable manufacturing processes Conductor design and construction XLPE PVC LSZH EPR rubber insulation and sheathing systems, Routine, sample, type, and special testing of cables, Electrical, physical, chemical, and fire performance testing methods IEC BS ASTM IS UL VDE customer technical specifications, Quality tools such as 8D, 5 Why, Fishbone, SPC, FMEA, MSA, CAPA, Pareto analysis, Calibration systems and laboratory quality practices, ERPMIS-based quality documentation and traceability systems

Behavioural Competencies

• Strong leadership and decision-making ability
• Analytical and problem-solving mindset
• High attention to detail and accuracy
• Effective communication and stakeholder management
• Strong customer orientation
• Ability to work cross-functionally under pressure
• Team building and mentoring capability
• Integrity, accountability, and commitment to compliance