Technical Facilities Manager

Reporting to: Estate Manager / designated WHCA Governing Body representative
Supervision: Technical staff, maintenance technicians and engineering service vendors

Role purpose

Ensure safe, reliable and economical operation of the condominiums engineering systems and common infrastructure through preventive maintenance, prompt breakdown response, effective staff supervision and control of maintenance expenditure.

Key responsibilities

1. Electrical systems and power backup

• Oversee operation and maintenance of transformers, HT/LT panels, DG sets, changeover systems, electrical distribution, earthing and common-area lighting.
• Monitor electrical loads, energy consumption, DG running hours, diesel consumption and equipment performance.
• Arrange preventive servicing, testing and timely rectification of faults through competent personnel.
• Ensure electrical rooms remain safe, clean, secured and free from unauthorised storage.

2. Water supply, plumbing and sewage treatment

• Maintain water supply systems, borewells, underground and overhead tanks, pumps, valves and distribution pipelines.
• Supervise STP operation and treated-water reuse, monitoring operating records and arranging required testing.
• Prevent tank overflows, water wastage, leakage, sewage blockages and waterlogging.
• Coordinate tank cleaning and maintenance of drainage and rainwater-harvesting systems.

3. Fire and life safety

• Keep fire pumps, hydrants, sprinklers, alarms and associated systems operational through scheduled inspections and testing.
• Maintain inspection records and track closure of defects.
• Coordinate with specialist agencies for servicing, fire drills and emergency preparedness.
• Immediately report any impairment of a critical fire-safety system and implement approved interim precautions.

4. Lifts, pool and other common facilities

• Monitor lift performance and coordinate preventive maintenance, breakdown response and safety inspections with the authorised service agency.
• Oversee technical maintenance of swimming-pool filtration, circulation pumps and dosing equipment.
• Maintain engineering installations serving the clubhouse, gym, common areas and other Association facilities.
• Identify civil maintenance issues, including seepage, damaged flooring and deteriorating service areas, and coordinate repairs.

5. Maintenance planning and execution

• Prepare and implement daily, weekly, monthly and annual preventive-maintenance schedules.
• Maintain an equipment register, service history, defect register and breakdown records.
• Prioritise defects according to safety, service disruption and cost.
• Investigate recurring failures and recommend corrective action, equipment replacement or system improvements.
• Plan shutdowns and coordinate advance communication to affected residents.

6. Staff and vendor supervision

• Allocate work, check attendance and supervise technical staff and contracted maintenance teams.
• Ensure adequate shift coverage and arrangements for emergency response.
• Monitor AMC obligations, service quality, response times and renewal dates.
• Verify completed work, measurements, materials and service reports before recommending payment.
• Arrange practical training on equipment operation, safe work practices and emergency procedures.

7. Safety and compliance coordination

• Enforce isolation, lockout/tagout, permit-to-work, PPE and safe access procedures appropriate to each task.
• Ensure high-voltage work, lift rescue, confined-space entry and other specialised activities are undertaken only by appropriately trained and authorised personnel.
• Maintain a calendar of applicable inspections, licences, certificates and renewals, and coordinate timely action with management and authorised agencies.
• Record incidents and near misses, investigate causes and track corrective action.

8. Budget, procurement and records

• Assist in preparing annual maintenance budgets, repair estimates and equipment-replacement plans.
• Obtain and technically evaluate quotations; recommend purchases within approved specifications and budgets.
• Maintain essential spares, consumables, tools and inventory records.
• Identify opportunities to reduce electricity, diesel, water and maintenance costs without compromising safety or service.
• Maintain drawings, manuals, warranties, test reports, AMCs and equipment records.

9. Resident complaints and reporting

• Resolve technical complaints concerning common services within agreed timelines.
• Coordinate apartment-related issues where common infrastructure is involved, in accordance with WHCA policy.
• Submit a monthly report covering breakdowns, preventive maintenance, complaints, utility consumption, expenditure, safety issues and pending work.
• Escalate critical failures, unsafe conditions and major expenditure requirements promptly.

Qualifications and experience

• Diploma or degree in Electrical, Mechanical or a relevant engineering discipline; an electrical background is preferred.
• Normally 7–10 years of relevant maintenance experience, including at least 3 years supervising technical operations in a high-rise residential complex or comparable facility.
• Practical knowledge of electrical distribution, DG sets, pumps, fire systems, plumbing, STP operations and lift maintenance coordination.
• Ability to read engineering drawings, assess quotations, investigate faults and maintain computer-based records.
• Good staff supervision, vendor management and communication skills in Hindi and English.

Performance measures

• Reliability and availability of essential services.
• Timely completion of preventive maintenance and closure of critical defects.
• Reduction in repeat breakdowns and complaint-resolution time.
• Complete maintenance, safety and inspection records.
• Control of utility consumption and expenditure against approved budgets.
• Quality of vendor work and technical staff performance.

Authority and accountability

The Technical Manager may allocate technical work and recommend repairs, purchases and vendor action within delegated authority. Procurement, contract awards and expenditure require approval under WHCA’s authorised procedures. Unsafe work must be stopped and promptly escalated.

Working requirements

Site-based role with availability for urgent breakdowns and emergencies outside normal working hours, under the agreed duty and on-call arrangements.