ROLE PURPOSE
Oversee technical operations of the residential complex, ensuring reliable MEP systems and facilities, timely preventive maintenance and prompt resolution of resident technical concerns.
KEY RESPONSIBILITIES
- Technical Operations & Maintenance: Manage MEP systems, lifts, HVAC and STP; coordinate equipment handover, snag rectification, troubleshooting and preventive maintenance.
- Resident Issue Resolution: Handle technical queries and complaints within defined TAT, keep residents updated, follow up on feedback and escalate complex issues when required.
- Vendor & Contract Management: Coordinate vendors for repairs, servicing and spare parts; manage AMCs, LOIs, POs, invoices and SLA compliance; identify cost- and energy-saving opportunities.
- Team Leadership & Safety: Supervise and train technicians, allocate tasks, support recruitment, issue work permits and ensure safety procedures, regulatory compliance and daily checklists are followed.
- Reporting & Inventory: Prepare daily/periodic MIS and management reports; track fuel, power and water consumption; reconcile MEP, pool and STP consumables and maintain stock records.
- Site & Stakeholder Coordination: Conduct daily site rounds, maintain snag lists, coordinate with project teams, developers, clients, shop owners and residents, and support parking/access-system operations.
QUALIFICATIONS & EXPERIENCE
- Diploma or degree in Electrical Engineering or a related field.
- Minimum 4+ years of technical facility management experience in residential complexes.
- Strong knowledge of MEP systems, equipment maintenance, troubleshooting and safety compliance.
- Good communication and customer-service skills; experience in vendor negotiation, contract/SLA management, MIS reporting and inventory control.
- Proactive, organized, analytical and adaptable, with team leadership and stakeholder-management skills.
KEY PERFORMANCE INDICATORS
Resident satisfaction: minimum 90% - Critical-system uptime: 98% annually - Close 95% of technical complaints within defined TAT; ageing below 5 days - 100% on-time preventive maintenance completion - At least 2 annual energy/cost initiatives targeting 5% operational cost reduction
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
