Technical Executive - (Surat)
ASSA ABLOY · Mumbai · onsite · Posted 23d ago
Not disclosed2–5 yrsfulltimeSourced from
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About this role
Job Title: Technical Executive
Business Vertical: ENOX
Location: Surat ( South Gujarat )
Reporting To: Regional Manager - ENOX
Division/Company: ASSA ABLOY Opening Solutions India Pvt. Ltd.
Position Summary
We are seeking a proactive and customer-focused Technical Executive to provide installation, commissioning, troubleshooting, and after-sales technical support for sensor doors, access control systems, and other access solutions. The role requires effective coordination with customers, sales teams, and technical management to resolve product issues, conduct site assessments, recommend suitable solutions, and ensure seamless product performance. The incumbent will be responsible for managing service requests, escalating complex technical concerns, maintaining service documentation, and delivering a high level of customer satisfaction through timely and efficient support across the assigned region. Extensive travel is required as part of the role.
Key Responsibilities
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Business Vertical: ENOX
Location: Surat ( South Gujarat )
Reporting To: Regional Manager - ENOX
Division/Company: ASSA ABLOY Opening Solutions India Pvt. Ltd.
Position Summary
We are seeking a proactive and customer-focused Technical Executive to provide installation, commissioning, troubleshooting, and after-sales technical support for sensor doors, access control systems, and other access solutions. The role requires effective coordination with customers, sales teams, and technical management to resolve product issues, conduct site assessments, recommend suitable solutions, and ensure seamless product performance. The incumbent will be responsible for managing service requests, escalating complex technical concerns, maintaining service documentation, and delivering a high level of customer satisfaction through timely and efficient support across the assigned region. Extensive travel is required as part of the role.
Key Responsibilities
- Attend technical complaints assigned by Technical Manager to rectify the on-site product issue
- Installation of sensor doors / access control system & demonstrate the working of the product for smooth operation & to enhance the user experience
- Initial site visits to recommend the appropriate & suitable product to the customer
- Escalate the unresolved product issue to the Technical Manager for the replacement of the malfunctioned product
- To fill the complaint report in accordance with the customer regarding product trouble-shooting & ensure to submit the same to the Technical Manager
- To take the feedback from the customer after work completion to evaluate customer satisfaction & valuable feedback.
- Attention to details
- Team Working
- Solution-oriented
- Graduate
- Experience – 2-5yr.
- Previous experience in tech support or a similar job.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Sourced from foundit
Skills
Installation of sensor doorsTroubleshootingSite assessmentsaccess control systems
About ASSA ABLOY
ASSA ABLOY
Real Estate
175
employees
2005
21 years old
Stockholm,Stockholm County
Sweden
₹12.9L PA avg
Avg at ASSA ABLOY
About
ASSA ABLOY helps billions of people move through a safer, more open world with ease at home, at work, at leisure, and on the go.
Industries
Real EstateBuilding MaterialInternet
Employee ratings
10 reviews
3.3/ 5
Culture
2.0
Career growth
2.4
Work-life
2.9
Employees rate it well for
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