Technical Executive Banking

We are looking for a Technical Executive Banking to provide technical and operational support to BC agents and kiosk operators. The role will primarily involve troubleshooting micro-ATMs, biometric devices, banking portals, transaction-related issues and network/connectivity problems.

Candidates with prior experience in Banking BC / fintech technical support will be preferred.

Key Responsibilities

1. Helpdesk & Technical Support

• Provide technical support to BC agents and kiosk operators.
• Resolve issues related to micro-ATMs, biometric fingerprint scanners, portal login and application access.
• Troubleshoot hardware, software, connectivity and peripheral-device issues.

2. Transaction Troubleshooting

• Diagnose and resolve server time-outs, Aadhaar authentication/UIDAI failures and fund transfer failures.
• Support BC agents in resolving transaction-related technical issues.
• Coordinate with the relevant technical teams for issues requiring escalation.

3. Device & Application Management

• Guide BC agents/operators on installation and reinstallation of device drivers.
• Support application updates, configuration and basic troubleshooting.
• Assist in configuring and troubleshooting secure VPN/network connectivity.
• Ensure proper functioning of biometric scanners, micro-ATMs and other banking peripherals.

4. Vendor & Technology Coordination

• Escalate persistent software issues, application bugs and server downtime to the concerned technology/service provider.
• Coordinate with internal banking/technology teams for timely resolution.
• Follow up on escalated issues until closure and maintain proper records.

5. Monitoring & Reporting

• Maintain records of technical complaints, issues and resolutions.
• Monitor recurring technical issues and identify areas requiring corrective action.
• Prepare periodic reports on support activities and pending issues.

Key Skills & Technical Knowledge

• Good knowledge of networking and basic troubleshooting.
• Experience in configuration and troubleshooting of biometric devices, micro-ATMs and other banking peripherals.
• Basic understanding of database and application troubleshooting.
• Familiarity with AEPS (Aadhaar Enabled Payment System), IMPS and BC/Kiosk Banking operations.
• Good communication, coordination and problem-solving skills.
• Ability to provide remote and field-level technical support.

Preferred Candidate Profile

• 1- 3 years of experience in IT Helpdesk, Desktop Support, Field Technical Operations or Technical Support, preferably in the banking/fintech sector.
• Prior experience supporting Bank BC / CSP / kiosk banking operations will be preferred.
• Candidates with relevant technical support experience in SBI, Bank of Baroda (BOB), Punjab National Bank (PNB), Indian Bank, Bank of India (BOI), IDBI Bank or Uttar Pradesh Gramin Bank (UPGB) will be given preference.
• Candidates should have hands-on experience in resolving technical issues related to banking devices, applications and transactions.