Technical Engineering Support / Product Support
Slate Business Service · Gurugram · onsite · Posted 1d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Company Profile
At Slate Technologies we are bringing fresh minds and tools to the world of Smart Buildings, Smart Infrastructure, Sustainability, architecture, and construction. With a credible team from world-renowned institutions, we are leading the way in transforming the way buildings and Infrastructure come to life.
Better decisions happen in construction when you have better context, without context stakeholders are unable to see the right information, at the right time to make confident and quick decisions. Thats why we created Slate, a Virtual Digital Assistant that helps you identify and evaluate information in your business so that you can make better decisions, save time and money, and improve project outcomes.
Our mission at Slate is to help improve each construction professional impact on construction productivity by revealing the timely context that helps them make earlier and better decisions. Slate s Digital Assistant uses machine learning and AI to execute multi-dimensional analysis across internal and external data sources. This includes public data such as weather, labor, and traffic with the dark data locked in silos and non-integrated systems within their own and sub-contractor organizations. Want to join us on this incredible journey
Slate India is a fully owned subsidiary of Slate Inc, aiming to be the Technology hub in the AEC space, from 3D digital twins, building design to logistics to collaboration tools. The team based out of Bangalore works on cutting edge technologies leveraging Generative AI, BIM, big data, analytics and sophisticated real time technologies to empower path breaking solutions in this space.
Location Of Posting - Gurgaon, India
Position Summary
We are looking for a proactive and customer-focused fresher/experienced to join our team as an AEC Software Support Executive. The candidate will assist customers in using Slate.ais software, understand their queries, provide basic product support, and coordinate with internal teams to resolve issues.
Excellent communication skills, clear articulation, a willingness to learn, and a customer-first mindset are essential for this role.
Role & Responsibilities
Desired Profile of the Candidate
At Slate Technologies we are bringing fresh minds and tools to the world of Smart Buildings, Smart Infrastructure, Sustainability, architecture, and construction. With a credible team from world-renowned institutions, we are leading the way in transforming the way buildings and Infrastructure come to life.
Better decisions happen in construction when you have better context, without context stakeholders are unable to see the right information, at the right time to make confident and quick decisions. Thats why we created Slate, a Virtual Digital Assistant that helps you identify and evaluate information in your business so that you can make better decisions, save time and money, and improve project outcomes.
Our mission at Slate is to help improve each construction professional impact on construction productivity by revealing the timely context that helps them make earlier and better decisions. Slate s Digital Assistant uses machine learning and AI to execute multi-dimensional analysis across internal and external data sources. This includes public data such as weather, labor, and traffic with the dark data locked in silos and non-integrated systems within their own and sub-contractor organizations. Want to join us on this incredible journey
Slate India is a fully owned subsidiary of Slate Inc, aiming to be the Technology hub in the AEC space, from 3D digital twins, building design to logistics to collaboration tools. The team based out of Bangalore works on cutting edge technologies leveraging Generative AI, BIM, big data, analytics and sophisticated real time technologies to empower path breaking solutions in this space.
Location Of Posting - Gurgaon, India
Position Summary
We are looking for a proactive and customer-focused fresher/experienced to join our team as an AEC Software Support Executive. The candidate will assist customers in using Slate.ais software, understand their queries, provide basic product support, and coordinate with internal teams to resolve issues.
Excellent communication skills, clear articulation, a willingness to learn, and a customer-first mindset are essential for this role.
Role & Responsibilities
- Provide first-level support to customers using Slate.ais software platform.
- Understand customer queries, explain product features, and guide users through the application.
- Assist customers with onboarding, product walkthroughs, and basic user training.
- Identify, document, and track software issues and coordinate with the engineering and product teams for resolution.
- Follow up with customers and internal teams to ensure timely issue resolution.
- Maintain support documentation, FAQs, user guides, and issue logs.
- Collect customer feedback and communicate recurring issues or improvement suggestions to the product team.
- Participate in customer calls, product demonstrations, and training sessions as required.
- Develop a basic understanding of construction workflows, project management, and AEC industry terminology.
Desired Profile of the Candidate
- Excellent verbal and written communication skills.
- Strong articulation skills with the ability to explain concepts clearly and confidently.
- Good listening, problem-solving, and interpersonal skills.
- Basic computer proficiency and familiarity with web applications.
- Ability to learn new software products and understand customer requirements quickly.
- A positive attitude, willingness to take ownership, and a customer-oriented approach.
Qualitative Skills
- Basic understanding of construction, infrastructure, or project management workflows.
- Familiarity with Excel, Google Sheets, or ticket-tracking tools.
- Experience with customer support, internships, or college projects involving client interaction is an added advantage.
UG Qualification / PG Qualification
Any Graduate Degree; candidates from Engineering, Civil Engineering, Computer Science, or related fields are PREFERRED
Perks & Benefits
At Slate, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development strategies.
Company URL - Slate.ai
Any Graduate Degree; candidates from Engineering, Civil Engineering, Computer Science, or related fields are PREFERRED
Perks & Benefits
At Slate, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development strategies.
Company URL - Slate.ai
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Engineering SupportCustomer SupportBimcustomer feedbackCollaboration ToolsCustomer QueriesAnalyticsconstructioncontractorCommunication SkillsArchitectureGenerative AiBuilding DesignBig DataArtificial IntelligenceCivil Engineering