Technical Engineer

Job Title Location Job Type Experience Responsibilities

• Incident Management: Respond to and resolve desktop support tickets within the defined SLA. Provide first-line support for hardware, software, and peripheral issues. Escalate unresolved issues to the L2 engineer or relevant teams.
• Hardware and Software Support: Perform basic troubleshooting of desktops, laptops, printers, and peripherals. Install, configure, and maintain operating systems and standard software applications. Replace or repair hardware components as needed.
• User Support: Assist users with login issues, software installations, and basic application troubleshooting. Provide support for email configuration and access. Guide users on IT policies and best practices.
• Asset Management: Maintain inventory of IT assets such as desktops, laptops, and peripherals. Perform routine health checks of IT equipment.
• Network Connectivity: Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN. Support basic configuration of network printers.
• Documentation and Reporting: Log and document all incidents and resolutions in the ticketing system. Provide daily and weekly status reports to the IT supervisor.

Key Skills

• Incident Management
• Hardware and Software Support
• User Support
• Asset Management
• Network Connectivity
• VPN
• Documentation and Reporting
• email configuration and access
• IT policies and best practices

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.