Technical Delivery Manager

Work Experience: 15+ Years

• Sound understanding of Compute/ Storage / Network / Backup / Disaster Recovery / VMware / Datacenters / Windows / Observability / Public Cloud / DevOps / Security.
• Started your career as an IT System Administrator and transitioned into Service Delivery with a minimum 5 years in Service delivery.
• You can identify new opportunities to upsell and Cross sell with in Assigned accounts.
• You have experience handling service delivery in the IT infrastructure managed services space for large accounts (revenue-wise 3-4 Million $/ Annum and 100+ people).
• You are a Strong Customer advocate.
• You have experience responding to large IT infrastructure & Cloud RFI/RFP.
• Great People Manager.

Qualifications: Bachelors degree or Masters degree in computer science, Information Technology, Engineering, or equivalent.

• Manage end-to-end service delivery across Compute, Storage, Network, Backup, DR, VMware, Data Center, Windows, Cloud, DevOps, and Security.
• Lead IT Infrastructure Managed Services for large enterprise accounts with $3-4M+ annual revenue and 100+ resources.
• Drive customer satisfaction and act as a strong customer advocate across assigned accounts.
• Identify and drive upselling and cross-selling opportunities within existing customer accounts.
• Lead and manage large cross-functional service delivery teams.
• Manage RFI/RFP responses for large IT Infrastructure and Cloud opportunities.
• Drive service governance, SLA/KPI management, and continuous service improvement.
• Manage customer escalations, major incidents, and stakeholder relationships effectively.