Technical Delivery Manager

Purpose:

Technical Delivery Manager is responsible for serving as the strategic interface with assigned business units for the purpose of business/IT strategy planning, development, solution discovery, service management, risk management and relationship management.

Principal Duties/ Responsibilities:

• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Provides leadership, organizational structure and resource management for multiple Engineering teams.
• Provide technical leadership and innovation across all aspects of technology development.
• Provide support and mentoring to technical team leads, including talent and succession planning.
• Lead and manage technical delivery resources.
• Establishes and organizes application development plans aligned with the goals / strategies of the business staffed with appropriately skilled technical resources.
• Plans work for subordinates, monitors performance, and conducts performance appraisals. Interviews and makes recommendations for additional staff. Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Ensure project deliverables are accomplished on time and within budget.
• Communicates technical and operational issues to engineering and audit leadership in a timely manner.
• Ensure that technology solutions are fit-for-purpose and aligned with architectural principles, standards and roadmaps.
• Ensure that all technology standards are adhered to while developing systems.
• Support business required technology freeze periods.
• Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
• Communication between business, client, staff and engineering teams.
• Manages staff, teams, and matrix resources to meet service delivery SLAs
• Planning and management of projects supporting Enterprise areas.
• Solution enhancements improving performance / availability
• Facilitating discussions and consensus among various stakeholders
• Maintenance and management of business relationships with clients and business partner organizations.
• Corporate application availability and delivery meets or exceeds negotiated SLAs and business/client objectives.
• Contributes to the productivity of the organization through on-time completion of projects associated with meeting departmental objectives.
• Positive trend for customer satisfaction results.
• Extensive background in development and delivering complex projects throughout the lifecycle.
• Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe
• Gather and report detailed performance data against key indicators, to generate actionable
• improvements to the quality of service offered

Key Constituents:

• Product Owner
• Agile Manager
• Business Analyst
• Delivery Team
• Technical working group

Attributes and Behavior:

• Develops and maintains positive working relationships with others
• Shares ideas and information
• Assists colleagues unprompted
• Takes pride in the achievement of team objectives
• Has credibility with peers and senior managers
• Self-motivated – driven to achieve results
• Works with a sense of urgency
• High customer service ethic – is passionate about meeting customer expectations and improving service levels
• Keeps pace with change – acquires knowledge/skills as the business evolves
• Handles confidential information with sensitivity
• Exhibits behaviors consistent with Cotiviti Values

- Customer-driven

- Collaborative

- Open

- Accountable

Relevant experience and educational requirement:

• Masters or bachelor’s in engineering in IT/ Electronics / Communication / Computer Science / Information Systems.
• 14+ years of experience in IT development with a minimum of 5+ years of experience in application design activities.
• Experience in implementing projects leveraging Java, Microservices and cloud implementations i.e AWS / Azure services.
• Min 5+ years of exp in leading multiple Teams.
• Good technical experience in Java, Angular, DevOps and open-source projects.
• Strong understanding of SDLC and Architecture.
• Should be able to work with Architects & TLs and provide input and guidance on best practices and architecture.
• Exposure to Agile / TDD / BDD based development
• Organizational skills with ability to be flexible and work with minimal direction
• Ability to work well independently and in a team environment.
• Troubleshoot bottlenecks and propose changes to fix them.
• Organizational skills with ability to be flexible and work with minimal direction
• Ability to work on multiple projects and Initiatives in parallel.
• Need to identify skillset gap and necessary Trainings for Teams
• Troubleshoot bottlenecks and propose changes to fix them.
• Lead the projects from inception till production rollout and support as well.
• Use AI tools such as Copilot, Claud Code etc; to accelerate delivery (ideation, coding, tests, documentation, research) while maintaining code quality, security, and correctness.

Skills and competencies:

• Excellent verbal and written communication skills
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
• Ability to work well independently and maintain focus in a highly dynamic work environment.
• Comfort in working with team members that are remote and located in the US, India or other geographies
• Ability to work within a matrix organization.