Technical Customer Support Professional II

Job Summary

Shape the Future of Connected Systems as a TechOps Engineer

Are you a highly skilled technical professional ready to bridge the gap between complex software solutions and seamless operations? As a TechOps Engineer, you will play a crucial role in the successful implementation and deployment of Application solutions on hosted and on-premise customer servers. Working closely with cross-functional teams, you will provide critical technical expertise, troubleshooting assistance, and vital user support during the deployment process.

In this role, you will have a massive impact by owning the success of infrastructure deployments and system rollouts for our global clients. You will blend cloud-based platform orchestration with hands-on systems engineering, giving you full technical autonomy across diverse server environments. You will interface directly with stakeholders, product teams, and end-users, quickly becoming the ultimate product expert while driving automation and optimization strategies across our deployment pipeline.

Responsibilities

• Deployment Planning Coordination: Collaborate with cross-functional teams and stakeholders to plan deployment activities. Develop deployment strategies, timelines, and resource requirements while coordinating across groups to ensure smooth execution.
• Technical Architecture Guidance: Understand the technical deep-dive aspects of deployed systems or software. Provide ongoing guidance and support to teams involved in the deployment process while identifying technical risks and proposing workarounds.
• User Support Training: Assist end-users in understanding and utilizing the deployed software. Provide training sessions to familiarize users with new functionalities, address user queries, and provide timely, high-quality resolutions.
• Documentation Progress Tracking: Create and maintain comprehensive deployment documentation, including procedures, user guides, and troubleshooting resources. Prepare deployment progress reports and track issues for future reference.
• Continuous Improvement: Identify opportunities to optimize the deployment process and enhance efficiency. Propose and implement process improvements, automation workflows, or tools to systematically streamline deployments.

Essential Skills and Experience

• Education Background: Bachelors degree in Computer Science, Information Technology, or a related field, combined with proven experience in deployment support, software implementation, or a similar role.
• Cloud Platform Mastery: Strong knowledge and hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or similar providers, including compute, storage, networking, databases, and deployment models (IaaS, PaaS, SaaS).
• Systems Administration Networking: Proficient in system administration tasks (server provisioning, configuration management, and troubleshooting) and networking concepts (IP addressing, subnets, routing, load balancing, firewalls). Familiarity with virtualization technologies like VMWare, Hyper-V, or KVM.
• Cloud Security Infrastructure: Solid understanding of cloud security best practices, including identity and access management (IAM), encryption, network security groups, and data protection.
• Professional Competence: Exceptional written and verbal communication skills, active listening capabilities, a highly organized and self-directed approach to problem-solving, and the ability to maintain absolute professionalism, discretion, and accuracy.

Bonus Points For

• Automation Capabilities: High proficiency in scripting languages like Python, Bash, or PowerShell for automation scripting and system integration.
• Cross-Functional Domain Knowledge: Foundational understanding of Business Accounting (analyzing financial statements, invoice processing in accounts payable/receivable) and basics of Payroll Management.
• Product Knowledge: Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert from both an internal and user perspective.

Logistics

• Location: Chennai
• Work Mode: Onsite
• Job Type: Full-Time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.