Technical Customer Support Executive
Talent Acquaintance · Bengaluru · onsite · Posted 20d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain a thorough understanding of products and services.
- Create and maintain documentation of technical issues and resolutions.
- Continuously improve customer satisfaction through effective communication.
Job Requirements
- Strong technical skills and knowledge of software applications.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and troubleshooting skills.
- Experience with customer support tools and technologies.
- Ability to collaborate with cross-functional teams.
Sourced from naukri
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support