Technical Customer Support Executive -US Voice Process

Role & responsibilities :

Be the primary point of contact for our Business-to-Business customers through Voice. • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). • Take full ownership of each interaction with proactive problem-solving and excellent customer service. • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. • Maintain customer records and call documentation in our systems with precision. • Meet performance metrics such as quality, productivity, attendance, and firstcontact resolution. • Suggest process improvements and flag recurring customer issues through proper channel.

Qualifications • Excellent communication skills in English • Strong customer service mindset with active email communication skills. • Ability to empathize with customers, manage time effectively, and work independently. • Basic user-level knowledge of Windows operating systems. • High school diploma or equivalent and above. • 6 month-1year of experience in international voice process

Preferred candidate profile : Looking for Fresh Graduates who are interested to kickstart their Career in Customer Support for US Voice Process providing Technical Support for the US Customers. Desired candidate should be willing to work in night shift and must have good communication both oral and written. Interested candidates can send their profile to [email removed] and can reach me at [phone removed].