MUMBAI · FULLTIME
Technical Customer Support Engineer
3i Infotech
Mumbai · onsite · Posted 20d ago
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₹2.0L - ₹6.0L PA2–7 yrsfulltimeMumbai
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Section · 01
About this role
Hiring: Systems Support Specialist Tier 1
Location: Vashi, Navi Mumbai Shift: US Night Shift Work Mode: Work from Office (WFO) Employment Type: Full-Time Experience: 1–2+ years
Key Responsibilities:
- Handle IT support queries via calls, chats, emails, and tickets.
- Troubleshoot password resets, MFA, VPN, browser, and Microsoft 365 issues.
- Categorize tickets, maintain documentation, and track SLAs.
- Escalate unresolved issues to Tier 2 support.
Requirements:
- 1–2+ years in IT Help Desk or Technical Support.
- Basic knowledge of Microsoft 365, VPN, and ticketing systems.
- Good communication and troubleshooting skills.
- ITIL or CompTIA certifications are an added advantage.
Interested candidates can share their updated CV on [email removed]
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Section · 02
Skills
Customer SupportInternational Technical SupportUs ClientsTechnical SupportUs ClientUS ProcessIT HelpdesktechnicalInternational BPOIT SupportVoice SupportTechnical Voice Process
Section · Company
About 3i Infotech
3i Infotech
IT Services & Consulting
1.6k+
employees
1993
33 years old
Navi Mumbai, Maharashtra
US
₹5.3L PA avg
Avg at 3i Infotech
₹2L – ₹6L PA
This role
About
3i Infotech delivers a wide array of IT services and software solutions, enhancing operational efficiency across various industries globally since 1993.
Industries
IT Services & ConsultingBPO/KPO
Employee ratings
10 reviews
3.4/ 5
Culture
2.9
Career growth
3.1
Work-life
3.6
Employees rate it well for
Work-Life Balance34Overall Company34
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