DELHI · FULLTIME
Technical Customer Support Associate
Talent Acquaintance
Delhi · onsite · Posted 13d ago
Sourced from
Undisclosed0–5 yrsfulltimeDelhi
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Provide technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to enhance product knowledge and customer satisfaction.
- Develop and maintain comprehensive documentation of customer interactions and resolutions.
- Analyze customer feedback to identify areas for improvement and implement changes.
- Stay updated with new technologies and industry trends to provide accurate support.
Job Requirements
- Strong understanding of technical concepts and principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficient in using various software applications and tools.
- Strong analytical and troubleshooting skills.
- Experience working with customers and providing technical support.
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Section · 02
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support