HYDERABAD · FULLTIME
Technical Customer Support Associate || International BPO
Talent Acquaintance
Hyderabad · onsite · Posted 13d ago
Sourced from
Undisclosed0–5 yrsfulltimeHyderabad
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Provide top-notch technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
- Develop and maintain comprehensive knowledge of products and services.
- Identify and escalate potential issues to senior management when necessary.
- Continuously update knowledge base articles to ensure accuracy and relevance.
Job Requirements
- Strong understanding of technical concepts and principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in using computer applications and software.
- Strong analytical and troubleshooting skills.
- Experience working in an international BPO setting is preferred.
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Section · 02
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support