Technical Customer Support Associate || International BPO
Talent Acquaintance · Bengaluru · onsite · Posted 20d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide top-notch technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
- Develop and maintain comprehensive knowledge of products and services.
- Identify and escalate potential issues to senior management when necessary.
- Continuously update knowledge base articles to ensure accuracy and relevance.
Job Requirements
- Strong understanding of technical concepts and principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in using computer applications and software.
- Strong analytical and troubleshooting skills.
- Experience working in an international BPO setting is preferred.
Sourced from naukri
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support