Technical Customer Success Manager

• Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Customer Success Manager to contribute to the success of our rapidly growing business.
• You would act as a Technical Customer Success Manager role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Customer Success Manager, you will:

• Proactive engagement with clients to provide clear and consistent experiences for capability deployment, planning, adoption, and integrations.
• Conduct critical conversations related to security and the utilization of our products
• Establish a clear, regular, and effective communications cadence with the client; Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items.
• Share knowledge, ideas and experience within the team
• Develop core competency in Fortinet product line and technologies

We Are Looking For:

• 5+ years of experience with one or more of the following roles: Incident response team, Threat hunting team, Security Operations Center (SOC), Red/penetration testing team, or similar security-oriented roles
• 3+ years of experience managing relationships with vendors, clients, and cross-functional teams.
• Ability to speak clearly & confidently about technology and internet concepts and interact with technical customers via email, phone and online collaboration tools.
• Excellent analytical and problem-solving skills with a strong sense of customer commitment.
• High level of interpersonal skills.
• In depth experience with Security Orchestration, Automation and Response (SOAR) technology and Security Information and Event Management (SIEM) technology.
• At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security.
• In depth experience with operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants.
• Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI.
• In depth understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH.
• In depth understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5.
• General knowledge of Governments compliance requirements and frameworks
• Familiarity with REST APIs
• Familiarity with JSON, parsing and integrations into other structured data sets
• Industry certification such as NSE, CISSP, CEH, GCIH, etc
• A team-oriented attitude and interest in working closely with other groups in the company.
• Strong organizational skills and the ability to properly prioritize operations, customer impacting issues and project tasks.