HYDERABAD · FULLTIME
Technical Customer Service Officer
Talent Acquaintance
Hyderabad · onsite · Posted 13d ago
Sourced from
Undisclosed0–5 yrsfulltimeHyderabad
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
- Develop and maintain comprehensive knowledge of products and services.
- Analyze customer feedback and suggest improvements to the company's products and services.
- Build strong relationships with customers to ensure long-term loyalty and retention.
Job Requirements
- Strong understanding of technical concepts and principles.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Experience with customer service software and tools.
- Ability to adapt to new technologies and learn quickly.
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Section · 02
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support