Technical CRM(residential construction)

Job Description – Technical CRM Qualification

• Bachelor's/Diploma degree in Civil Engineering, Construction Management, or a related field. Experience

• 3–10 years of experience in Technical CRM, Site CRM, Customer Relations, Project Coordination, or Post-Sales in the Real Estate / Construction industry.

• Strong understanding of residential construction and building services.

• Knowledge of civil, finishing, plumbing, electrical, and MEP-related works.

• Experience in snagging, apartment inspection, possession, and handover processes.

• Strong coordination skills with customers and internal project teams.

• Good communication, interpersonal, and problem-solving skills.

• Proficiency in MS Office and CRM software.

Key Competencies

• Technical Knowledge of Real Estate Projects

• Customer Handling & Relationship Management

• Site Coordination

• Complaint Resolution

• Snagging & Handover Management

• Cross-Functional Coordination

• Problem Solving

• Documentation & MIS Reporting

• Strong Communication Skills