BENGALURU · FULLTIME
Technical Coordinator Quality
Northern Trust
Bengaluru · onsite · Posted 4d ago
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Undisclosed4–9 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Responsibilities
Knowledge
Knowledge/Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
This role is for Client Delivery Solutions (IMCAT) Team, consults with institutional trust and custody clients and prospects to analyze and determine product implementation needs as they relate to institutional trust and custody products. Works with clients, prospects, partners, and investment managers, as appropriate, to provide beginning-to-end implementation of product solutions. Works with the sales and/or client service team to ensure that all partners understand the service needs in order to establish the proper ongoing support.
This position is essential as we strive to deliver high touch client servicing and consulting services related to the swift standards and industry deliverables (STP, T+1, ISO 20022 changes). Our team supports approximately 1100 IMs and about 350 GFS client relationships
Responsibilities
- Drive automation with trade, corporate action, foreign exchange and reconciliation messaging for both SWIFT and FTP communication standards.
- Good knowledge of the investment market and instruments like Equity, Bonds, FX and Derivatives
- Demonstrates excellent analytical, consultative, communication and judgment skills
- Handle the projects and/or train team members and take full ownership for more than 1 process at a time, reports and/or procedures.
- May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)
- Manage / Handle daily operational activities and supervise day-to-day work in the process
- Focuses on maintenance and implementation of policies and procedures in the function, building towards becoming an area expert.
- Provide strong client servicing skills to address the day-to-day technical queries received from our investment managers.
- Consults with institutional trust and custody clients and prospects to analyze and determine product implementation needs as they relate to the institutional trust and custody products.
- Works with clients and/or partners to devise solutions using technology including custom production or system development.
- Works with relationship manager and client to gain understanding of client needs and implements accordingly.
- Serves as the implementation liaison between the client and the production areas to communicate all account and service set up activities.
- Develop solutions to implementation problems that are satisfactory to both client and partners.
- Anticipates problems based on analysis of implementation issues.
- Advises relationship managers and partners in other areas regarding implementation issues.
- Documents client call and prepare status reports for management.
- Coordinates and participates in training presentations with clients, in the bank and at client sites.
- Ensure that all necessary client documentation is completed according to audit guidelines.
- Provides procedures and documentation for account servicing.
- Keeps abreast of new and existing bank products and services in order to meet the needs and experience of new and existing clients.
- Ensure that control parameters like checklists, reporting, escalations queue management are adhered to by the team
- Review and update DPAD, checklists, Job aids and other process related documents on Regular basis
Knowledge
- Must be technically competent (SWIFT and FTP), custody savvy, to act as the first point and be able to translate client technical needs into business requirements
- Has in-depth knowledge of Custody activities and market purchase sale trades (RVP/DVP). In addition, firm understanding on settlement cycle and procedure of RVP/DVP FOP trades and FX s across all markets globally.
- In-depth knowledge of Fundmaster, MGW, TOE, CDR, IIP, RCN WCM, GCM MTS is must.
- Knowledge of institutional trust/custody products and services, usually acquired through related work experience from working at a global custodian, investment manager, or client
- Knowledge of trust processing and systems capabilities, usually acquired through experience or formal training, is required to coordinate product implementation and enhancement.
- Must have organizational, analytical, negotiation and project management skills are required to direct implementation activities, prioritize tasks, and to lead and work on a team.
- High level of influencing and negotiation skills to drive large projects.
Knowledge/Skills
- Has in-depth knowledge of custody Transitions and market purchase sale trades (RVP/DVP). In addition, firm understanding on settlement cycle and procedure of RVP/DVP trades and FX s across all markets globally.
- Knowledge on the global markets and settlements platform like Euroclear, T2S, DTC/ FED is an added advantage.
- Attention to detail, ability to perform stringent and exhaustive secondary review responsibilities, excellent communication and coordination skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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Section · 02
Skills
Automationasset servicingdvpFXCorporate actionsNegotiation SkillsAsset ManagementForeign exchangeBusiness RequirementsAutomatingIMSclient deliveryBankingIIPOnboardingClient ServicingBondsmaintenanceEquity
Section · Company
About Northern Trust
Northern Trust
Financial Services
5.6k+
employees
1889
137 years old
Bangalore/Bengaluru, Karnataka
India
₹9.3L PA avg
Avg at Northern Trust
About
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust is proud to guide the world’s most successful individuals, families and institutions.
Industries
Financial Services
Employee ratings
10 reviews
3.6/ 5
Culture
2.8
Career growth
2.2
Work-life
2.8
Employees rate it well for
Overall Company36Company Culture35
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