Technical Consultant

Job Title: Technical Consultant (Level 1 2)

Location: Bangalore, India

Department: Professional Services, CX

Reports to: Manager, Technical Consulting

As a Technical Consultant, you will work directly with customers to accelerate their adoption of Quickbase so they can solve business problems faster. Working with our Sales and Customer Experience teams, you will own the technical and functional implementation of Quickbase for new and existing customers - sharing best practices, proposing application designs, and implementing workflow automation to address customers' functional and technical requirements. As a customer advocate and Quickbase expert, you will also synthesize product observations and customer conversations into insights that our product team can act on.

• Accelerate successful adoption of Quickbase through time-bound customer engagements and identify success metrics to provide data-driven insight into the value of Quickbase.
• Identify, enable, and nurture new Quickbase builders through coaching and hands-on guidance.
• Seek to understand each customer's business and uncover new opportunities for Quickbase to add value.
• Provide exceptional customer service and serve as the customer's trusted adviser, creating Quickbase champions at all levels of the organization.
• Provide customers with the tools and resources they need to be successful with Quickbase long term.
• Work with key customer stakeholders to ensure Quickbase is implemented optimally within the customer IT landscape, addressing security, technical, operational, and policy concerns.

• 2-5+ years delivering technical solutions in software sales, services, engineering, or support.
• Highly curious about business process with experience optimizing and automating processes.
• 1-2+ years working with relational databases, SaaS integration services, and integrating with enterprise software systems.
• Experience establishing and nurturing relationships at all customer levels, from C-suite to individual contributors.
• Understanding and experience defining and managing key metrics including financial targets, industry-standard metrics, and stakeholder KPIs.
• Experience working with ERP solutions and enterprise software systems.
• General working knowledge of APIs.
• BS/BA degree (Computer Science or Business preferred) or equivalent relevant work experience.
• Quickbase Builder Certification and Quickbase Pipelines Certification required.
• Flexibility for travel.
• Excellent persuasive, presentation, written, and verbal communication skills.

• 0-3+ years of experience designing and building solutions in Quickbase.