Technical Consultant

Role & responsibilities:

• Should identify, troubleshoot, and resolve any hardware, software or configuration related incidents observed on any equipment across customer network. If any service impacting incident is not resolved within one (1) hour, then it will be ensured that concerned OEM engineer is available on-site at customer central location.
• Responsible for preparing Method of Procedure for any configuration changes and executing any configuration changes as approved by customer.
• Responsible for leading any planned scheduled maintenance activities.
• Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration.
• Key Spoc for Incident, Problem & Change Management
• Resolve Customer Escalations
• Ensure Service Delivery as per agreed SOW / SLA
• Assist Manager in monthly Dashboards / Service Level parameters.
• Mentor & Hand hold L1 Teams and enhance their performance.
• Act as a key SPOC for L2 & L3 Incidents
• Take initiatives in learning & evaluating new Network Technology & Tools
• Prepare RCA for Sev1 incidents.
• Process / procedure /documentation Preparation for existing and upcoming environment

Experience: -

• Minimum 7 years of Experience in Server & Operating Systems
• Good understanding of UCS Blade servers Architecture (Chassis/Blades/FI) and deployment methodology
• Good Hands-On Experience in Installation, configuration & Troubleshooting
• Good Understanding of VMware environment and related components (vSphere, Vcenter ,Vrelalize
• Good Hands-On Experience in Installation, configuration & Troubleshooting Hyper-V based virtualization.
• Good Hands-On Experience in Installation, configuration & Troubleshooting of Operating Systems
• Good Knowledge & experience on Back-up, Restore technologies.
• Knowledge and working experience on Cisco Security Products (Firewall & IPS) is an added advantage.
• Knowledge and working experience on Server & Operating system (Windows/Linux) is an added advantage