Technical Consultant - Service Now Architect

Department: Technology Infrastructure Services

Location: Bangalore

Reports To: Service Now - Tech Product Owner

Level: Grade 5

Service Now Platform Team is part of Enterprise Technology Services (ETS) works along with Enterprise Infrastructure Services (EIS) function. It is a growing team supporting a strategic platform that provides enterprise level solutions for managing and automating IT services, operations and workflows across a number of departments within our organization. The Platform is widely used and embedded for IT Service Management, but it also growing rapidly to support broad range of other products like ITSM, IRM, HRSD, Employee Centre, Security Operations and Vulnerability Response Module, as well as business workflow capabilities.

This role in primarily to define goals and create the vision for projects while aligning with the business objectives which translates to a roadmap for execution. Own the product backlog by working continuously with our business to drive prioritization and identify dependencies that drive the development sequence.

Oversee development stages by planning, refining and reviewing all items in the sprint. Evaluate product progress at each iteration and determine the forward direction. Also should understand different Service Now applications including the ITSM/HRSD/Vulnerabilty Response module and Employee centre within Service Now. The developer will be involved across the SDLC including requirement gathering, design, development, unit and functional testing and delivering solutions to production. This will involve both strategic initiatives and incremental improvements and delivering to the requirements to client expectation. The role will act as a Trusted Advisor for technical aspects of Service Now to the Service Now product owners and other customers.