Technical Consultant - Java L3 Support

About Us

HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester.

Job Summary

This technical consultant role (3-5 years experience) provides technical and test environment support for the implementation of Highradius O2C products in both direct and partner projects. The incumbent acts as a crucial extension of our internal teams and a continuous point of support, from initial issue identification to resolution. A strong desire to learn our complex software and a customer-centric approach are essential. This is an opportunity to thrive within an awesome company culture by applying your resilience, creativity, and a touch of humor. Become a HighRadian!

Job Specifications

We are seeking individuals to join our established SaaS product development team in a full-time Technical Consultant role at our Hyderabad center. The ideal candidate will possess 3-5 years of experience and will work collaboratively with Functional Consultants, Product Managers, Solution Architects, and developers.

Responsibilities

Provide technical support for product implementation across various clients in the UAT and Hypercare phase.

Own and resolve technical issues through debugging.

Troubleshoot technical problems in Cloud UAT environments.

Develop tools and utilities to minimize technical issues.

Create and maintain technical documentation such as knowledge base articles and FAQs for customers and internal teams.

Collaborate with product development, platform, and other engineering teams to address customer feedback and enhance product quality.

Continuously learn and stay current with the latest product features, updates, and technologies.

Provide accurate information regarding products, services, policies, and procedures.

Contribute to a team environment focused on achieving customer satisfaction.

Required Skills & Experience

3-5 years of Java development / Java support experience.

Strong problem-solving, debugging, logical, and analytical skills.

Hands-on technical aptitude and a results-oriented approach.

Excellent communication and interpersonal skills.

Ability to thrive in a fast-paced, dynamic, start-up environment.

Proven ability to multitask and dynamically prioritize tickets.

Experience in technically mentoring and guiding new team members.

Demonstrated ability to be a collaborative team player, adaptable to rotational shifts.

Commitment to learning and understanding product features to effectively support and educate clients.

Understanding of application troubleshooting practices to ensure successful issue resolution.

Dedication to providing a delightful customer experience through strong partnerships with internal and external stakeholders.

Supports and contributes to the growth of best practices for the delivery of support services.

Capacity to empathize with client situations and provide timely resolutions or workarounds.

Ability to clearly communicate issues and resolutions to internal teams and customers.

Technology Stack:

Java, Hibernate, Spring, Struts, Micro Services, MY-SQL, React-Js, EXT-Js

Education:

BE/B.Tech/ B.Sc/BCA/M.Sc/MCA/M.Tech

What You’ll Get : 

Competitive salary.

Fun-filled work culture ( https://www.highradius.com/culture/ )

Equal employment opportunities.

Opportunity to build with a pre-IPO Global SaaS Centaur.