Technical Consultant - Cloud Services

Job Title ? D365 L2 Consultant

Location ? Thane

Experience ? 2+ years



Following is the JD for L2 Support MS
Dynamic. 

 

Core
Responsibilities

• Incident
  Problem Management: Provide Level 2 support to resolve complex
  functional and technical issues in D365 (Sales, Customer Service, Finance,
  Supply Chain).



• Configuration
  Customization: Maintain and update system configurations, including
  entities, forms, views, dashboards, and workflows.



• Power
  Platform Support: Support and maintain Canvas Apps, Model-driven Apps,
  Power Automate flows, Power BI reports, and Dataverse.



• System
  Maintenance: Manage system updates, wave updates, and patch deployments,
  ensuring minimal disruption.



• Integration
  Data Management: Monitor data interfaces, integrations (e.g., with
  Azure, SharePoint), and troubleshoot data synchronization issues.



• Collaboration:
  Act as a liaison between business users, IT, and vendors to analyze
  requirements and implement changes.



• Documentation:
  Maintain knowledge base articles, standard operating procedures (SOPs),
  and root cause analysis (RCA) documentation.

 

Required
Technical Skills

• Dynamics
  365 Expertise: Strong functional and technical understanding of D365 CE
  (CRM) or FSCM (ERP).



• Power
  Platform Dataverse: Proficiency in Power Apps, Power Automate, and
  Dataverse.



• Technical
  Troubleshooting: Experience with debugging, analyzing logs, and SQL for
  data investigation.



• Integration
  Tools: Experience with Data Management Framework, API integrations,
  Telephony, IVR and middleware.



• ITSM
  Tools: Experience with ticketing systems like Dynamics 365 Customer
  Service, Zoho Desk or others.



• Analytics : Reports and
  Dashboard creation using Power BI, DAX and SQL.

 

Qualifications
Experience

• Experience:
  2?5+ years of experience in Application Support, specifically in MS
  Dynamics 365.



• Education:
  Bachelor?s degree in Computer Science, IT, or a related field.



• Certifications:
  Good to have Microsoft Dynamics 365 certifications (e.g., MB-210, MB-230,
  PL-200).



• Soft
  Skills: Strong analytical, communication, and documentation skills.

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