Technical Business Analyst

Role - Technical Business Analyst

Experience – 8 to 12 Years Work Location – Bangalore, Pune We are seeking a technical business analyst to join our team. The successful candidate will be responsible for analyzing complex technical systems and identifying business requirements to improve processes, workflows, and systems. This role requires excellent communication skills, infrastructure, security, technical knowledge, and a strong understanding of business processes. We also expect the candidate to have exposure to UK market process and procedures along with Cloud & Infrastructure processes.

Key Responsibilities :

• Experience in compliance execution, including leading gap analyses, managing remediation plans, and maintaining evidence repositories in accordance with Ofcom requirements.
• Familiarity with Cloud & Infrastructure and people, policies and procedures.
• Experience working with CyberSec, IT Ops, and Corporate Security to align technical and policy requirements.
• Strong Excel data analysis and reporting skills for tracking compliance metrics and presenting findings. Analyse data to identify trends, patterns, and insights.
• Develop and implement technical solutions to improve processes and workflows.
• Work closely with platform owners, application owners and technology teams to ensure that technical solutions meet TSR’s code of practice and requirements.
• Provide technical expertise to support project management activities, including requirement gathering, gap analysis and validation.
• Policy interpretation skill in translating security policies into operational controls and working with the operations teams through implementation. (Good to have)
• Detailed understanding of the Telecom Security Act (TSA) and Code of Practice (CoP) measures, including how they apply to infrastructure, services, and compliance reporting.
• Provide technical expertise to support project management activities, including requirement gathering, gap analysis and validation.
• Knowledge of service classification, service scoping & hosting strategy especially for cross-border infrastructure, and the ability to assess compliance risks.
• Ability to engage with internal and external stakeholders, including UK Corporate Security and Ofcom-facing teams
• Experience supporting audits, preparing programme board updates, and contributing to governance artefacts.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• At least 8-9 years of experience in a technical business analyst role.
• Strong understanding of infrastructure platforms ex. Virtualization, management plane and security.
• Strong analytical and problem-solving skills.
• Proven experience in data analysis and visualization.
• Experience with project management tools and methodologies.