Technical Business Analyst

Job Summary

Description: We are seeking a Technical Business Analyst / Solution Expert with 5+ years of experience bridging client technology requirements and solution delivery. This role focuses on defining requirements, creating solution diagrams, and coordinating implementations for enterprise AI and telephony solutions.

Responsibilities

• Liaise with client IT and telephony teams to capture requirements.
• Create solution diagrams and technical documentation.
• Translate business needs into functional/technical requirements.
• Manage implementation roadmaps, timelines, and stakeholder communication.
• Support proof-of-concepts, pilots, and production rollouts.
• Coordinate UAT, capture feedback, and manage defect resolution.
• Identify and mitigate risks in solution delivery.
• Prepare reports, executive presentations, and client updates.

Qualifications

• Bachelor s/Master s in IT, Business, or related field.
• Experience in telephony, AI, or enterprise solution design.
• Skilled in Visio/Lucidchart for diagrams.
• Strong communication and stakeholder management skills.
• Knowledge of Agile methodologies and project tracking tools.
• Familiarity with compliance/regulatory standards.

Career Growth

Pathway into Solution Architect or Product Manager, leading end-to-end strategy and ownership of enterprise solution delivery

Skills

• Telephony
• AI
• Enterprise
• Visio
• Lucidchart

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.