Technical Business Analyst - Workato

Key Responsibilities

• Develop a deep understanding of customer business processes, enterprise applications, and the existing Workato implementation to support integration and automation initiatives.
• Collaborate with customer stakeholders to understand business requirements and identify how Workato capabilities can be leveraged to automate business processes and integrate enterprise applications.
• Design, build, and demonstrate Proof of Concepts (PoCs) using Workato to validate solution approaches and showcase automation capabilities.
• Gather, analyze, and document business requirements by preparing BRDs, PRDs, user stories, acceptance criteria, use cases, and process flow diagrams.
• Conduct workshops and requirement elicitation sessions with customers, business users, and cross-functional teams.
• Identify opportunities for business process optimization, workflow automation, and new feature enhancements using the Workato platform.
• Partner with Workato developers, solution architects, QA teams, and project managers to translate business requirements into functional and technical specifications.
• Analyze existing business processes and recommend improvements through integration, orchestration, and automation solutions.
• Support functional validation, User Acceptance Testing (UAT), defect triage, and customer demonstrations to ensure solutions meet business expectations.
• Act as the primary liaison between business stakeholders and engineering teams, ensuring requirements are clearly communicated and successfully implemented.
• Continuously evaluate customer feedback and evolving business needs to recommend enhancements that improve operational efficiency and user adoption.
• Support pre-sales activities, customer workshops, solution demonstrations, effort estimation, and proposal development related to Workato engagements.

Required Skills

• 6+ years of experience as a Business Analyst, with at least 3+ years working on Workato-based integration and automation projects.
• Strong understanding of Workato recipes, connectors, workflows, triggers, actions, and orchestration capabilities.
• Experience in requirements gathering, business process analysis, and process re-engineering.
• Hands-on experience preparing BRDs, FRDs, PRDs, user stories, acceptance criteria, and process flow documentation.
• Strong understanding of enterprise integration concepts, APIs, event-driven architectures, and automation best practices.
• Ability to translate business requirements into functional specifications for Workato developers.
• Experience supporting Agile/Scrum delivery methodologies.
• Strong stakeholder management, workshop facilitation, and presentation skills.
• Excellent analytical, communication, and problem-solving abilities.